Holiday Inn Express & Suites Mobile – I-65 By Ihg

The hotel is consistently praised for its exceptionally friendly staff and outstanding breakfast, making it a memorable stay for many. Guests frequently highlight the spotless cleanliness and comfortable beds as key features that contribute to a pleasant experience. Its strategic location right off the interstate offers unparalleled convenience for travelers. This hotel is particularly well-suited for business travelers seeking quiet, clean rooms with reliable Wi-Fi, and families looking for a comfortable and safe environment with a great breakfast. Sightseers also find it convenient for exploring the local area. To enhance your stay, consider requesting an odd-numbered room to minimize potential interstate noise, and be aware that while check-in is officially at 3 PM, the staff often demonstrates flexibility.

Facilities & Amenities
Guests generally find the hotel's facilities to be well-maintained and convenient. The indoor pool is a popular feature, noted for its cleanliness and warm water, with some appreciating the lift for accessibility. While the fitness center is available, some guests have reported issues with inoperable equipment and a strong chemical smell. The hotel provides fast Wi-Fi with a good connection, which is highly valued by both business and leisure travelers. Rooms are equipped with a microwave and fridge, adding to guest convenience. However, some guests have noted that ice machines can occasionally be out of order, and while luggage carts are available, they may be scarce during busy periods. The absence of in-room coffee makers is a recurring point, requiring guests to visit the lobby for coffee.

Cleanliness & Room Comfort
The hotel receives widespread acclaim for its cleanliness, with many guests describing rooms as spotless, fresh-smelling, and well-maintained with modern paint. The beds are consistently praised for being exceptionally comfortable and soft, ensuring a restful night's sleep, complemented by good linens and pillows. Rooms are generally found to be spacious and functional, with everything in working order. However, some guests have reported minor issues such as an outdated bathroom, slow drainage in sinks and tubs, or a broken toilet seat. While the hotel is generally quiet, some rooms facing the interstate may experience road noise, and occasional noise from other guests or a loud AC vent has been noted. Some rooms have also had issues with wet carpet near the AC unit or a musty smell, and a few reports mentioned stained or dirty carpeting.

Dining & Food Quality
The breakfast at this hotel is a significant highlight, consistently receiving high praise for its quality, variety, and delicious options. Guests frequently describe it as excellent, awesome, and a great value, offering both hot and cold selections. Popular items include cheese omelets, scrambled eggs, sausage, biscuits and gravy, oatmeal, cereals, pastries, and various breads for toasting. The pancake machine is a favorite, though some guests reported it being out of order. The coffee available 24/7 in the lobby is also highly rated, often described as fresh, hot, and the best free hotel coffee. While most feedback is overwhelmingly positive, a few guests experienced issues with late opening, missing items like fruit or yogurt, or food being cold, and isolated reports of mold on food.

Location & Accessibility
The hotel's location is frequently cited as a major advantage, offering easy access right off Interstate 65, with proximity to Interstate 10 as well. This makes it a convenient stop for travelers and those needing quick access to the highway. Guests appreciate its closeness to key destinations such as USA Health and Mobile Infirmary hospitals, the University of South Alabama, and the Mobile Tennis Center. While its immediate surroundings are described as a quiet area, some guests note it is not within walking distance to notable attractions or a downtown area. Parking is consistently described as ample, convenient, and easy to access. However, a few guests reported issues with GPS addresses not accurately locating the hotel, requiring visual identification or nearby addresses for navigation.

Staff & Service
The hotel staff consistently receives glowing reviews for their exceptional friendliness, helpfulness, and professionalism. Guests frequently highlight their inviting demeanor, attentiveness, and willingness to go above and beyond to ensure a pleasant stay. The check-in and check-out processes are often described as quick, easy, and smooth, even during late arrivals or busy periods. Specific staff members are often commended by name for their outstanding service, particularly at the front desk and in the breakfast area. While the overall service is highly praised, a few isolated comments mentioned challenges with housekeeping regarding the provision of fresh washcloths or instances of staff entering rooms without prior notice. Despite these minor points, the staff's commitment to providing excellent service is a recurring theme.

Additional Information
Guests should be aware that the hotel does not provide in-room coffee makers, requiring a trip to the lobby for coffee. While the hotel has undergone renovations and appears modern, some guests have noted that certain areas, particularly bathrooms, may still show signs of aging or incomplete updates, such as loose toilet seats or issues with lighting. The hotel offers rewards program benefits, which are appreciated by members, sometimes including perks like early check-in or bonus points. There have been occasional reports of GPS address issues, making initial navigation challenging. During peak times like tournaments or Mardi Gras, the hotel can be very busy, potentially impacting availability or pricing. Some guests have also suggested the addition of an EV charging station in the parking lot.