Holiday Inn Express & Suites Naples North - Bonita Springs By Ihg

The hotel's pet-friendly policy and complimentary breakfast are frequently highlighted as signature features, making it a practical and welcoming choice for many travelers. Guests often find the hotel to be a comfortable and quiet place to stay, despite some acknowledging its age and ongoing updates. It is particularly suitable for traveling workers seeking a convenient base, offering a reliable and consistent experience after a long day. Families appreciate the spacious accommodations, while pet owners value the accommodating environment for their companions. The hotel's overall appeal is bolstered by its consistently praised staff, comfortable beds, and advantageous location. To enhance your stay, it is advisable to inquire about the specific room condition upon check-in if you are sensitive to odors, and to arrive early for breakfast to ensure the widest selection of items, as popular options can run out.

Facilities & Amenities
The hotel provides a range of facilities for guest convenience. The pool area is described by some as pretty and a pleasant spot for relaxation, offering a nice place to cool off, though others note it can be cold, dirty, or occasionally lack towels. A fitness center is available for guests, but some reviews indicate issues with its cleanliness, broken equipment, and a lack of towels or disinfectant, impacting its usability. Free Wi-Fi is offered throughout the property, with some guests reporting fast and reliable connectivity essential for work or leisure, while others experience frustratingly slow speeds or intermittent service. The single elevator is frequently mentioned as slow, old, and small, with some guests noting it groans or rattles during operation, which can be an inconvenience. Additionally, free laundry facilities are a convenient amenity, although the laundry area itself might appear less maintained than other common spaces.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and the beds comfortable, contributing significantly to a restful night's sleep. Many appreciate the quiet atmosphere, allowing for undisturbed rest, though some reviews mention occasional noise from other guests or the air conditioning unit. However, a significant number of guests express concerns regarding cleanliness and overall room condition. Recurring issues include pervasive musty smells, instances of mold in bathrooms or AC vents, and a general sense of dampness within the rooms. Some guests have unfortunately encountered roaches or ants in their accommodations. Furthermore, complaints about outdated AC units leading to muggy or stuffy conditions are noted, alongside problems like flickering lights, leaking faucets, or broken fixtures in the bathroom, and stained carpets, detracting from the overall comfort.

Dining & Food Quality
The complimentary breakfast at the hotel receives mixed feedback from guests. Many praise the breakfast variety and overall quality, highlighting options such as eggs, bacon or sausage, oatmeal, and pancakes. The cinnamon rolls are often mentioned as a particular favorite, drawing positive comments. However, a notable number of guests describe the breakfast as mediocre, with concerns about popular items running out quickly, especially later in the morning, leading to disappointment. Specific criticisms include weak coffee, plastic-tasting eggs, or pancakes with an undesirable consistency from the machine. Some guests also report a lack of orange juice or limited hot food options for those with specific dietary preferences. Despite these issues, the breakfast area itself is generally kept clean and well-organized, providing a pleasant environment for dining.

Location & Accessibility
The hotel boasts a highly convenient location, positioning guests within easy walking distance or a short drive to supermarkets, various restaurants, and commercial plazas, making daily errands and dining out effortless. It is situated approximately a 10-minute drive from the beach, offering good accessibility for leisure activities and enjoying the coastal environment. The hotel's proximity to major roads like Highway 41 ensures straightforward travel and easy navigation to surrounding areas. While some guests note its distance, about 14 miles north of Naples, which can extend travel times during peak hours, its overall accessibility to key amenities and attractions is a significant advantage. The hotel provides ample free parking, which is a valued convenience for guests, though some have observed activity in the parking lot at night.

Staff & Service
The staff at the hotel consistently receives high praise for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently highlight the welcoming demeanor of the front desk team, who are often described as going above and beyond to assist with requests, provide local recommendations, and ensure a pleasant stay. The check-in process is generally reported as quick and efficient, contributing to a smooth arrival experience. Many guests appreciate the staff's willingness to accommodate specific needs, such as room changes or providing extra towels promptly, demonstrating a commitment to guest satisfaction. Even when minor issues arise, the staff's polite, responsive, and caring approach is frequently commended, significantly enhancing the overall guest experience and leaving a positive impression.

Additional Information
The hotel operates a pet-friendly policy, allowing guests to bring their animals for an additional fee, which is a key consideration for pet owners seeking accommodation. Guests should be aware that the property has been undergoing renovations in certain areas, which some reviews indicate can lead to musty odors or construction-related disturbances, impacting the overall ambiance during their stay. Observations suggest the hotel frequently accommodates a significant number of traveling workers, which some vacationers find can alter the general atmosphere and noise levels at certain times. Some guests have reported issues with the back doors not being securely locked at night, raising minor security concerns. Additionally, guests should be mindful of a refundable deposit that is typically taken at check-in, which is processed upon departure.