Holiday Inn Express & Suites Nassau By Ihg

This hotel is a popular choice for its prime location directly across from Junkanoo Beach, offering guests immediate access to the sand and sea. Its signature feature is undoubtedly this direct beach access and the vibrant atmosphere of the surrounding area, making it an ideal fit for sightseers and explorers eager to immerse themselves in local culture and attractions. The hotel also appeals to families and budget-conscious travelers seeking value, given its included breakfast and proximity to various points of interest. While many guests appreciate the friendly staff and comfortable beds, some note the property's dated appearance and noise levels. To enhance your stay, consider bringing earplugs for potential street noise and be aware of the resort fee, which some guests found unexpected.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are mixed. The pool area is generally considered nice, providing a relaxing space for guests, however, a significant number of reviews indicate that the pool is frequently closed for maintenance, which disappoints many. Guests appreciate the convenience of free Wi-Fi throughout the property, ensuring connectivity. Rooms are equipped with a microwave and fridge, adding to guest convenience for storing snacks and beverages. The hotel also provides beach chairs and towels for guests to use at the nearby beach, though availability can sometimes be an issue. The car park is noted as being small, which can be a challenge for guests with vehicles.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is varied. Many guests report that their rooms are clean and that the beds and pillows are comfortable, contributing to a restful sleep. However, a notable number of reviews highlight significant issues, including dirty rooms, sticky floors, and pervasive mold in bathrooms and on curtains. Several guests reported encountering roaches in their rooms, which severely impacted their comfort. Other concerns include stained towels, small bathrooms that are often outdated, and peeling paint or dilapidated furniture. Noise levels from the busy street, beach activities, and even hallways are a frequent complaint, making it difficult for some to sleep. Additionally, AC units sometimes struggle to cool rooms effectively or are noisy.

Dining & Food Quality
The hotel's breakfast is a consistent highlight for many guests, being included with the stay and offering a good variety of options. Guests frequently praise the selection, which typically includes scrambled eggs, pancakes, sausage, bacon, yogurt, fruit, oatmeal, cereal, and various bread items. The coffee machine in the lobby is also appreciated for providing good quality beverages. Some guests specifically enjoyed the overnight oats. While the food quality is generally well-received, some reviews mention that items like yogurt are often missing, or that the food is not consistently hot. A few guests noted a lack of variety over longer stays, with the menu remaining largely the same each day.

Location & Accessibility
The hotel boasts an excellent central location, directly across from Junkanoo Beach, which is a major draw. Guests find it incredibly convenient for exploring Nassau, as it is within easy walking distance to popular attractions such as downtown, the Straw Market, the Fish Fry, the Pirate Museum, the Queen's Staircase, and Fort Charlotte. This proximity makes it ideal for guests who prefer to explore on foot. However, the location on a busy street means significant noise levels from traffic, and some guests find crossing the street challenging due to non-functioning pedestrian signals. The beach itself can become crowded, especially with visitors from cruise ships, and loud music from beach shacks is a common complaint.

Staff & Service
The staff at the hotel consistently receive high praise for their friendly and helpful demeanor. Many guests highlight the attentive service provided by the front desk team, who are described as professional, welcoming, and quick to assist with requests or provide local recommendations. The quick check-in process is also frequently mentioned as a positive aspect. Guests appreciate the staff's willingness to go "above and beyond" to ensure a comfortable stay, including accommodating room changes or assisting with luggage. While the majority of feedback on customer service is positive, a few guests reported instances of staff being indifferent or unresponsive to specific complaints, such as issues with hot water or room cleanliness.

Additional Information
Guests should be aware of the resort fee that is charged upon arrival, which some found unexpected or felt did not correspond to available amenities, especially when the pool was closed. The hotel often has ongoing renovation needs, which can impact the guest experience, though some guests noted improvements. There are recurring mentions of water quality issues, including a sulfur smell in the shower water and inconsistent hot water availability, which can be frustrating. While the hotel offers luggage storage for guests with late flights, the overall noise from the surrounding area, including street traffic and beach activities, is a significant and frequent concern for many visitors.