Holiday Inn Express & Suites New Iberia-avery Island By Ihg

This hotel is consistently praised for its exceptional cleanliness and the outstanding friendliness of its staff, making it a memorable choice for many guests. Its signature feature is the combination of a well-maintained environment and a highly accommodating team, ensuring a pleasant stay. The hotel is particularly well-suited for families seeking comfortable and spacious accommodations, couples looking for a relaxing getaway, and business travelers who appreciate reliable service and a clean workspace. Sightseers also find the location convenient for exploring local attractions. To enhance your experience, consider requesting a room away from high-traffic areas if you are sensitive to noise, and be aware that while the hotel generally offers a positive experience, some specific policies, particularly regarding pets, have led to mixed guest experiences.

Facilities & Amenities
The hotel offers a range of facilities, though some receive mixed feedback. The fitness room is available but is noted by some as being subpar with limited equipment. The outdoor pool is a welcome amenity for many, described as refreshing, but several guests reported it was either closed for maintenance, under construction, or had cleanliness issues, including visible creatures. Parking is generally available and easy to access, though some guests found the area small, tight, or full, and a few expressed concerns about its safety, citing vehicle damage. The hotel also provides in-room conveniences such as a Keurig coffee maker, a mini fridge, an iron, and a blow dryer. The lobby is described as spacious and inviting, sometimes featuring a bar. The elevator system, however, received some negative comments, with reports of it being slow, dirty, or out of order.

Cleanliness & Room Comfort
Guests overwhelmingly commend the hotel's cleanliness, describing rooms as spotless, very clean, and well-maintained. The beds are consistently praised for being very comfortable, often accompanied by amazing pillows that contribute to a restful sleep. Rooms are generally found to be spacious. However, feedback on other aspects of room comfort is mixed. While the AC units are effective at keeping rooms cool, some guests reported them to be noisy, leading to a musty odor, a wet/humid feeling in the carpet, or even visible mold around window units and in vents, triggering allergy symptoms for some. Noise levels vary, with some rooms being quiet, while others experience significant disturbances from loud guests in hallways or adjacent rooms, or from road noise. Bathrooms are generally clean, but issues noted include a lack of fans, wobbly toilets, loose tissue holders, poor lighting, and low water pressure or a lack of hot water in showers. Many guests also expressed dissatisfaction with the towels, describing them as dingy, gray, stained, or feeling like sandpaper. Isolated reports of roaches, ants, or nats were also mentioned.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from guests, described as delicious, great, excellent, and phenomenal. Many appreciate the wide variety of options available, including hot items like eggs, sausage, biscuits, and gravy, along with pancakes and southern food choices. The breakfast area is noted for being clean and well-maintained, with food items constantly replenished. The coffee is generally well-received, often described as fresh and good. The breakfast staff are frequently highlighted for their superior service, being attentive, engaging, friendly, and helpful, ensuring a positive start to the day for many guests. Some reviews also mention the presence of a bar in the lobby area, though detailed feedback on its offerings is limited.

Location & Accessibility
The hotel's location is widely regarded as convenient and easy to find, particularly for its easy access to the highway. It is well-situated for guests visiting local attractions such as Avery Island and for those attending events in the area. Many guests appreciate its proximity to various restaurants. However, some reviews mention ongoing road construction in the vicinity, which can make access challenging with closed lanes and detours. While the hotel itself is generally perceived as safe, concerns were raised by a few guests regarding the parking lot, with reports of it being unsafe and leading to vehicle damage, though this was not a widespread issue.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, with guests frequently describing them as friendly, welcoming, professional, helpful, attentive, and accommodating. Many highlight the top-notch customer service provided from check-in to check-out. The check-in process is often noted as quick and efficient. While most experiences with housekeeping are positive, with rooms being thoroughly cleaned daily and fresh linens provided, some guests reported issues such as missed cleanings, half-cleaned rooms, or staff refusing entry to rooms despite a "do not disturb" sign. There were also isolated but significant negative incidents involving specific front desk interactions, including reports of rudeness, unprofessionalism, and disputes over hotel policies, particularly concerning emotional support animals, which led to highly distressing experiences for some families.

Additional Information
Guests should be aware of certain operational aspects and unique features of the hotel. Some rooms, particularly older ones, may have a distinct "old hotel" smell, though many rooms have been recently renovated and are described as modern and clean. There have been reports of no hot water in some rooms or issues with the faulty lock system leading to guests being locked out. The hotel has a pet-friendly policy, but its implementation has caused significant distress for some guests with emotional support animals, leading to confrontations and perceived harassment. While the hotel generally provides a quiet atmosphere, some guests reported disturbances from loud music emanating from the manager's office. The hotel's IHG rewards program has also been a point of contention for some members who experienced issues with point redemption or booking.