Holiday Inn Express & Suites New Martinsville By Ihg

The hotel is highly praised for its exceptional staff and the convenience of its 24-hour indoor pool and hot tub access, making it a memorable stay for many. Guests consistently highlight the hotel's cleanliness, comfortable accommodations, and the excellent complimentary breakfast. This hotel is an ideal fit for families seeking entertainment and accommodating service, business travelers who appreciate quiet, clean rooms and ample parking, and leisure travelers looking for a relaxing and comfortable retreat. To maximize your stay, take full advantage of the round-the-clock pool and hot tub, and inquire about the complimentary dinner offerings available on certain evenings. The personalized service from the staff is a recurring theme, so don't hesitate to reach out for assistance.

Facilities & Amenities
The hotel offers a range of well-regarded facilities and amenities that enhance the guest experience. The indoor pool and hot tub are a major draw, with many guests appreciating their 24-hour availability, though some noted the hot tub was occasionally out of order or the pool area was excessively warm. A well-equipped fitness center is available, featuring dumbbells, a bike, and a treadmill, catering to guests' exercise needs. Convenience is further provided by free Wi-Fi throughout the property, and the availability of complimentary laundry facilities is a significant bonus for longer stays. Additionally, guests can enjoy the outdoor seating areas which include grills and a fire pit, offering pleasant spaces for relaxation and socializing.

Cleanliness & Room Comfort
Guests frequently commend the hotel for its clean rooms and overall comfort. The spacious rooms are often highlighted, providing ample space for relaxation. Many reviews praise the comfortable beds and fresh, clean linens, contributing to a restful night's sleep. The bathrooms are generally described as clean and well-stocked with quality soaps, and some feature large showers. Thoughtful in-room amenities include a variety of coffee options for the Keurig, conveniently placed charging stations, and even a choice of pillows (soft or firm) to cater to individual preferences. While most guests report a quiet environment, a few noted issues such as a musty smell in some rooms, mold around the tub or shower, rust on drains, or a lack of hot water in isolated instances.

Dining & Food Quality
The hotel's complimentary breakfast consistently receives high praise from guests, often described as a major highlight of their stay. The breakfast variety is extensive, featuring hot and fresh options such as eggs, bacon, sausage, waffles, and pancakes, ensuring something for everyone. Many appreciate the early breakfast availability and the attentiveness of the breakfast staff, who are frequently commended for their friendliness and helpfulness. Beyond breakfast, the hotel occasionally offers complimentary dinner on specific evenings, which is a welcome surprise for guests. Cookies in the lobby are also a popular touch. While the overall feedback is overwhelmingly positive, some guests noted that certain items like fruit or yogurt were sometimes unavailable, and the "scrambled" eggs occasionally received mixed reviews.

Location & Accessibility
The hotel's location is generally considered convenient for various travel needs. It is situated close to town, offering easy access to restaurants and shopping options, including a Walmart directly across the street and several fast food establishments nearby. This makes it a practical choice for guests needing quick access to amenities. The hotel also provides ample parking, which is particularly beneficial for those traveling with larger vehicles, including truck drivers who found it accommodating for their rigs. While many find the location suitable for visiting family or attending local events, some guests noted that it might not be ideal for walking to downtown attractions or for those relying on ride-sharing services, as availability can be limited in the area.

Staff & Service
The staff and service at this hotel are overwhelmingly praised, standing out as a consistent highlight for guests. Reviewers frequently describe the team as exceptional, friendly, helpful, accommodating, and polite. The check-in process is often noted as quick and smooth, with staff going above and beyond to assist guests, including personalized gestures like gift baskets for special occasions or snack bags for groups. The attentive service extends to all areas, from the front desk to the breakfast area and housekeeping, ensuring rooms are clean and well-maintained. Guests appreciate the staff's willingness to address requests and their overall commitment to providing a welcoming and comfortable experience, making many feel valued and appreciated.

Additional Information
The hotel offers several notable features and policies that contribute to a unique guest experience. It maintains a pet-friendly policy, which is highly appreciated by guests traveling with their animals. For those with specific loyalty programs, the hotel demonstrates rewards program recognition, though some guests reported issues with bonus points not being credited as promised. The hotel is also accommodating for groups, offering the use of a meeting room and breakfast area for family reunions or events. Unique amenities include occasional complimentary evening food offerings like fajitas in the lobby, and a thoughtful provision of umbrellas for guest use. Some guests noted issues with unrecognized third-party booking agencies, suggesting direct booking for smoother experiences.