Holiday Inn Express & Suites Overland Park By Ihg

This hotel consistently receives high praise for its exceptional cleanliness and the attentive, friendly staff who go out of their way to ensure a pleasant stay. The satisfying complimentary breakfast is another standout feature, offering a wide array of choices to start the day. With its comfortable beds and spacious, modern rooms, the hotel is an ideal fit for business travelers seeking a quiet and efficient stay, as well as families participating in local sports tournaments. Leisure travelers will also appreciate the convenient access to nearby shopping and dining options. To enhance your experience, guests sensitive to noise might consider requesting a room away from common areas, and it's advisable to be aware of the hotel's specific pool access hours.

Facilities & Amenities
Guests frequently commend the hotel's well-maintained indoor pool and hot tub, which are often described as clean and enjoyable for both adults and children, with some noting the pool is saltwater. The fitness center is also appreciated for its cleanliness and good equipment, allowing guests to maintain their routines. While free Wi-Fi is available, some guests experienced occasional speed limitations. The presence of a laundry facility and EV charging adds to the convenience for travelers. However, some guests noted that the main pool could be surprisingly cold despite being advertised as heated, and a few mentioned a strong chlorine smell in the pool or hot tub areas.

Cleanliness & Room Comfort
The hotel consistently earns high marks for its spotless rooms and overall cleanliness, with many guests describing the accommodations as new or recently refurbished. Guests frequently highlight the comfortable beds and plush pillows, ensuring a restful night's sleep. The spacious layouts of the rooms, along with modern design elements, contribute to a pleasant stay. Many appreciate the walk-in showers with good water pressure and the provision of quality hygiene products. In-room amenities like Keurig coffee makers, mini-fridges, and large TVs with adjustable brackets are also well-received. While generally quiet, some guests occasionally noted noise levels from adjacent rooms or hallways due to thin walls, and a few experienced minor issues with the heating and cooling system or the effectiveness of blackout curtains.

Dining & Food Quality
The complimentary breakfast is a major highlight for most guests, consistently described as great, fresh, and well-stocked with a wide variety of choices. Popular hot food options include eggs, sausage, and biscuits and gravy, alongside a fun pancake maker. Guests also appreciate the availability of fresh fruit, yogurt, and delicious cinnamon rolls. The coffee is generally well-regarded, and the breakfast area is kept clean and tidy, with ample seating. While the selection is broad, some vegetarian guests wished for more diverse hot options, such as potato dishes, and a few noted occasional issues with the replenishment of certain items or the quality of some condiments.

Location & Accessibility
The hotel boasts a highly convenient location, making it easy for guests to access numerous shopping centers and restaurants, including popular options within walking distance. Its proximity to major highways ensures effortless travel and accessibility to various parts of the city. Guests consistently feel safe in the area, and the ample parking in a well-lit parking lot is a significant advantage. The hotel's location is particularly beneficial for those attending events at nearby sports complexes, offering a quick and easy commute. Despite its central position, the hotel generally maintains a quiet atmosphere, contributing to a relaxing stay.

Staff & Service
The friendly staff at this hotel consistently receives outstanding praise, with guests highlighting their helpful service and welcoming demeanor from check-in to check-out. The quick check-in and efficient check-out processes are frequently mentioned, contributing to a smooth experience. Staff members are noted for being attentive and accommodating, readily assisting with requests such as providing extra blankets or helping retrieve forgotten items. Many guests describe the team as professional, efficient, and genuinely eager to ensure guest satisfaction. While the vast majority of feedback is positive, a few guests reported isolated instances of unhelpful or less attentive front desk interactions, particularly regarding late check-out requests or specific inquiries.

Additional Information
Guests should be aware of the hotel's housekeeping policy, where daily room cleaning is not standard unless specifically requested; otherwise, only dirty towels may be removed without full replenishment. Another point of note is the hotel's pool access rules, with some guests expressing frustration over a 10 PM "bedtime" for adult access to the pool and hot tub areas. While the hotel provides quality hygiene products, a few guests found their scent to be quite strong. The hotel also offers text updates for convenience, which many guests appreciate for staying informed during their stay.