Holiday Inn Express & Suites Page - Lake Powell Area by IHG

This hotel is consistently praised for its cleanliness and comfortable accommodations, making it a reliable choice for travelers. Its signature feature is its excellent location, providing convenient access to major natural attractions, which is particularly appealing for sightseers and families exploring the area. Many guests highlight the quality and variety of the complimentary breakfast, contributing to a positive start to the day. While the hotel generally offers a pleasant stay, some guests noted a recurring issue with the elevator being out of service, which is an important consideration. To ensure a smooth experience, it is advisable to inquire about the elevator's status, especially if mobility is a concern, and to take full advantage of the breakfast offerings.

Facilities & Amenities
A frequent and significant concern among guests was the elevator, which was often reported as broken or out of service for extended periods, causing considerable inconvenience, especially for those with luggage or mobility challenges. Many guests also reported significant issues with the Wi-Fi, describing it as very slow or unusable in rooms, often requiring them to seek better connectivity in the lobby. The outdoor pool and hot tub received mixed reviews, with some guests enjoying them, while others found the pool cold or the hot tub closed for the season. On a positive note, the hotel offers a convenient laundry room for guest use, and many appreciated the complimentary cookies, coffee, and lemonade available in the lobby throughout the day.

Cleanliness & Room Comfort
Most guests consistently praise the cleanliness of the rooms, often describing them as spotless, immaculate, and well-maintained. The beds are frequently noted for being comfortable, though some guests found them to be very firm or even hard. Rooms are generally described as spacious and modern, equipped with useful amenities such as a coffee maker, refrigerator, and microwave. While many found the rooms to be quiet, some experienced noise from adjacent rooms due to thin walls, or from the air conditioning unit. A few guests mentioned minor issues like dirty hallways or bathroom concerns, including leaking showers or foul-smelling towels.

Dining & Food Quality
The complimentary breakfast is a major highlight for many guests, often described as excellent with a wide variety of options. Guests appreciate the selection of hot items like eggs, sausage, and pancakes, alongside continental choices such as yogurt and fresh fruit. The breakfast staff is frequently commended for their hard work in keeping items stocked and the area clean, even during busy periods. However, some guests noted that the food supply could be intermittent and that the breakfast area could become crowded, leading to difficulties finding seating. A few mentioned issues with burnt eggs or a lack of hot water for tea outside of breakfast hours.

Location & Accessibility
The hotel boasts an excellent location, making it highly convenient for guests visiting the area's natural wonders. It is situated within a short drive of popular attractions such as Antelope Canyon, Horseshoe Bend, and Lake Powell, with some guests noting its proximity to the Grand Canyon as well. The hotel's position on the outskirts of the main town area provides a quiet environment while still offering easy access to various restaurants and a Walmart nearby. Guests also appreciate the availability of free parking, which is described as ample and plentiful, accommodating both standard vehicles and larger ones.

Staff & Service
Feedback regarding the staff and service is notably mixed. While many guests commend the staff's friendliness, helpfulness, and attentiveness, particularly at the front desk and in the breakfast area, some experienced less positive interactions. There were instances of staff being perceived as rude, unresponsive, or unprofessional, especially during check-in or when addressing issues. The check-in process was generally described as quick and efficient by some, but others reported long waits and rooms not being ready upon arrival. Housekeeping service also received varied comments, with some guests finding it excellent, while others noted rooms not being serviced or issues with towel replenishment.

Additional Information
The hotel has been undergoing renovations, which some guests found to be a major inconvenience, citing construction noise, dust, and a paint smell throughout the property. This ongoing work often coincided with the persistent elevator issues, exacerbating guest frustration. Some guests reported problems with room key cards frequently becoming deactivated, requiring multiple trips to the front desk for re-keying. While the hotel offers amenities like complimentary cookies and lemonade in the lobby, and grab bags for breakfast, these thoughtful touches were sometimes overshadowed by the renovation disruptions and service inconsistencies.