Holiday Inn Express & Suites Pampa By Ihg

This hotel is frequently highlighted for its friendly and attentive staff and its generally clean accommodations, making it a reliable stopover for travelers passing through the area. Many guests appreciate the convenient location and the quality of the complimentary breakfast, which often exceeds expectations. While some aspects of the property show their age, the hotel is often chosen by business travelers and families seeking a comfortable and welcoming base. To ensure the best experience, it is advisable to confirm the operational status of all desired amenities directly with the hotel prior to arrival, as some facilities have been noted to be intermittently unavailable.

Facilities & Amenities
Guest feedback on the hotel's facilities is notably mixed, with many expressing disappointment regarding the availability and functionality of key amenities. The pool is frequently reported as being closed, unheated, or excessively cold, and the hot tub is often out of service, drained, or in need of repair. Similarly, numerous guests have encountered non-functional ice machines on various floors and broken laundry machines. While a fitness center is present, some equipment within it has been noted as broken. The hotel does offer Wi-Fi, and some guests appreciate the presence of vending machines, though their functionality can also be inconsistent.

Cleanliness & Room Comfort
The hotel generally receives positive remarks for the cleanliness of its rooms, with many guests describing them as well-kept and tidy. However, comfort and condition can vary. Feedback on beds is mixed; some find them comfortable, while others describe them as too hard, worn, or squeaky. Recurring issues include inconsistent water pressure and a lack of hot water in showers, along with problems like leaking shower heads or those falling from the wall. Guests have also reported non-functional AC units, whistling windows, buzzing alarm clocks, loose outlets, squealing toilets, and damaged furniture or tiles, indicating a need for general room updates and maintenance.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from guests, often described as good, great, or excellent. Many appreciate the variety of options available, noting it as a significant positive aspect of their stay. While most guests enjoy the hot items and overall quality, some have mentioned minor issues such as cold coffee, a lack of specific protein choices like scrambled eggs, or the occasional unavailability of popular items like cinnamon rolls due to high demand or staff oversight. Despite these minor points, the breakfast is widely considered a strong point, contributing positively to the guest experience.

Location & Accessibility
The hotel's location is generally viewed favorably by guests, who find it convenient and easily accessible. It is often highlighted for its proximity to a good restaurant and its easy access to the highway, making it a practical choice for those traveling through the area. Some guests note its position on the edge of town or in a more rural setting, but this is typically seen as beneficial for their specific needs, such as business trips or family visits. Parking is available and is often described as well-lit and sufficient, adding to the overall convenience for guests with vehicles.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, standing out as a major highlight of the guest experience. Guests frequently commend the front desk personnel for being exceptionally friendly, helpful, welcoming, and attentive. Many reviews specifically mention the staff's professionalism and willingness to assist with requests, contributing to a pleasant and smooth stay. The check-in and check-out processes are often described as quick and efficient, further enhancing guest satisfaction. Overall, the dedication of the staff to providing excellent service is a recurring theme.

Additional Information
Many guests note that the property appears to be an older hotel that is in need of significant updates and repairs. Recurring issues that fall outside specific amenity categories include broken security door locks, non-functional appliances in rooms, and a general sense that the hotel does not always meet the expected standards for its brand due to its age. There have also been instances of fire alarms sounding unexpectedly in the middle of the night, causing disruption. Guests frequently express frustration over a perceived lack of transparency regarding the operational status of amenities, often discovering issues only upon arrival.