Holiday Inn Express & Suites Phoenix Airport By Ihg

This hotel is widely recognized as an excellent airport convenience hub, offering seamless access to the airport and reliable shuttle services, making it an ideal choice for airport travelers and those with early or late flights. Its consistent cleanliness and the friendly, helpful staff are frequently highlighted as standout features, contributing to a pleasant stay for many. The complimentary breakfast is also a significant draw, providing a good start to the day. For business travelers, the hotel offers a functional and comfortable environment, while families appreciate the welcoming atmosphere and amenities. To ensure a smooth experience, guests are advised to confirm shuttle booking requirements in advance and be aware of potential variations in parking policies.

Facilities & Amenities
Guests generally appreciate the range of facilities available, though feedback on some aspects is mixed. The fitness center is often described as clean and well-equipped, providing a good option for exercise. While many guests enjoy the pool and hot tub, there are frequent mentions of the hot tub being broken, the pool being cold, or facilities being under renovation, sometimes requiring guests to use amenities at a neighboring hotel. The availability of free Wi-Fi is consistently praised, ensuring guests can stay connected. The 24-hour coffee and tea in the lobby are a much-appreciated convenience, and laundry services are also available for guest use, adding to the overall comfort and practicality of the stay.

Cleanliness & Room Comfort
The hotel receives widespread praise for its cleanliness, with many guests describing rooms and common areas as spotless and well-maintained. The comfortable beds and quality linens are consistently highlighted, contributing to a restful night's sleep for most. Rooms are often noted for being spacious, and many appreciate the inclusion of a microwave and refrigerator. The bathrooms are generally clean and well-equipped, often featuring Dove personal care products and good water pressure. While some guests report issues with air conditioning units being loud or rooms being too warm upon arrival, and occasional mentions of noise levels from hallways or outside, many find the rooms quiet and conducive to relaxation, especially with effective blackout curtains.

Dining & Food Quality
The complimentary breakfast is a significant highlight for guests, frequently described as excellent, varied, and a great start to the day. The breakfast variety includes a range of hot food options such as eggs, bacon, and sausage, alongside pancakes, cereals, muffins, and fresh fruit. The fresh ground coffee available at breakfast and often 24-hours in the lobby receives particular praise for its quality. While the breakfast is highly rated, a common point of feedback is the absence of an on-site restaurant for lunch or dinner, meaning guests need to seek dining options elsewhere. The breakfast area can sometimes become crowded, especially during peak hours.

Location & Accessibility
The hotel's airport proximity is a major advantage, being just minutes away from the main airport. The complimentary airport shuttle service is consistently praised for its convenience, reliability, and efficiency, making arrivals and departures stress-free for many guests. The hotel also offers easy freeway access, connecting guests to various parts of the city. The surrounding safe neighborhood is appreciated, though some guests note a limited number of dining options within walking distance. On-site parking is available and generally convenient for short stays, though some guests express confusion or dissatisfaction regarding additional fees for long-term parking.

Staff & Service
The hotel's staff consistently receives high praise for their friendly staff and helpful service. Guests frequently highlight the warm, inviting, and accommodating demeanor of the team members, noting their willingness to go "above and beyond" to assist with requests. The quick check-in and efficient check-out processes contribute to a smooth experience. Attentive housekeeping ensures rooms are clean and well-maintained, while courteous shuttle drivers are often commended for their professionalism and assistance with luggage. Overall, the staff's dedication to providing excellent service is a recurring theme, making guests feel welcomed and valued throughout their stay.

Additional Information
The hotel is noted for its welcoming pet-friendly policy, making it a convenient choice for guests traveling with their furry companions. For frequent travelers, the hotel often recognizes loyalty program benefits, with some guests reporting upgrades or other perks. A recurring point of discussion among guests is the presence of parking fees, particularly for extended stays, which can sometimes be unexpected. Some guests have experienced key card issues, requiring multiple attempts or assistance from the front desk. The hotel's modern decor and well-appointed common areas contribute to a pleasant atmosphere, and guests appreciate thoughtful touches like the availability of fresh water in the lobby.