Holiday Inn Express & Suites Pigeon Forge/near Dollywood By Ihg

This hotel is highly regarded for its central location, making it an ideal base for exploring the vibrant attractions of Pigeon Forge and Gatlinburg. Guests consistently highlight the friendly staff, the overall cleanliness of the property, and the quality of the breakfast offerings. The comfortable beds also contribute to a restful stay. This destination is particularly well-suited for families seeking convenience to local entertainment and dining, as well as couples looking for a relaxing getaway with easy access to everything the area has to offer. To enhance your experience, it is advisable to confirm the operational status of all amenities upon arrival and be mindful of potential noise from neighboring rooms, as feedback on these aspects has been mixed.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and enjoyment. Many guests appreciate the presence of both an indoor pool and an outdoor pool, which are popular, especially with families. The hot tub or Jacuzzi tub is a frequently mentioned amenity, though some guests have reported issues with its temperature or cleanliness, and occasional mechanical problems. Ample parking is available, providing convenience for those traveling by car. The lobby area adds to the welcoming atmosphere with a complimentary popcorn machine and a coffee bar offering hot beverages. Some unique touches include an outdoor fire pit and a pet bird in the lobby, contributing to a distinctive ambiance. However, some guests have noted that the elevators can be noisy or feel outdated.

Cleanliness & Room Comfort
Guest feedback on cleanliness is generally positive, with many rooms and public areas described as clean and well-maintained. However, some reviews indicate specific issues such as stained carpets, dirty tubs, or a musty odor, and a few isolated but serious concerns about bed bugs. The room condition receives mixed reviews, with some guests finding rooms updated and new, while others suggest they are outdated and in need of renovation, citing broken furniture, non-working USB ports, or issues with the air conditioning. Most guests praise the comfortable beds and ample pillows, ensuring a good night's sleep, though a few found mattresses worn or too soft. Noise levels are generally reported as quiet, but some guests experienced disturbances from neighboring rooms, hallway activity, or the in-room Jacuzzi tub in adjacent units. The bathroom facilities are functional, but some lack fans, and issues like slippery showers or broken soap holders have been noted.

Dining & Food Quality
The breakfast at the hotel consistently receives high praise from guests, often described as great, delicious, and a highlight of the stay. The breakfast variety is a strong point, featuring a selection of hot options such as eggs, sausage, biscuits and gravy, and the popular pancake maker. Many guests also appreciate the availability of cinnamon rolls and fresh coffee. The staff managing the breakfast area are frequently commended for their attentiveness, efficiency, and dedication to keeping items well-stocked and the area clean. While most feedback is positive, some guests desired more variety in the menu or noted that popular items occasionally ran out during peak times.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy reach of the area's most popular destinations. It is conveniently situated just off the Parkway, providing easy access to attractions in both Pigeon Forge and Gatlinburg, including Dollywood and The Island. Guests appreciate being close to a wide array of shopping and dining options, many within walking distance or a short drive. The hotel's position near a traffic light facilitates smooth entry and exit from the main road, contributing to a hassle-free experience for travelers exploring the region. Despite its proximity to busy areas, the hotel generally maintains a quiet atmosphere, with minimal road noise reported.

Staff & Service
The hotel's staff consistently receives high praise for their friendly and helpful demeanor, with many guests highlighting their accommodating and efficient approach. The quick check-in process is frequently mentioned, and staff are often noted for their responsiveness to guest requests, such as providing extra towels or addressing maintenance issues. The breakfast staff in particular are commended for their hard work and attentiveness in ensuring a pleasant dining experience. While overall service is highly rated, some guests reported inconsistencies with housekeeping services, including rooms not being cleaned daily or towels not being replaced. A few guests also experienced challenges with the check-out process, such as delays in receiving receipts.

Additional Information
The hotel is undergoing renovations in certain areas, with some parts appearing updated and new, while others may still show signs of wear, indicating a gradual improvement process. Guests often appreciate the hotel's policies regarding early check-in and late checkout, which can be accommodating depending on availability and loyalty program status. The overall value of the stay receives mixed feedback; while many find the hotel affordable and a good value for its location and amenities, some feel it is occasionally overpriced given the condition of certain rooms or facilities.