Holiday Inn Express & Suites Providence-woonsocket By Ihg

This hotel is frequently praised for its exceptional cleanliness and comfortable beds, making it a reliable choice for a restful stay. Its convenient location, particularly for those attending events at Gillette Stadium or visiting CVS headquarters, is a significant draw. The hotel is well-suited for business travelers seeking a quiet environment to work, families looking for comfortable accommodations and amenities like a pool, and concert-goers or road trippers needing a convenient and pleasant stopover. Guests consistently highlight the friendly and helpful staff as a major positive. To ensure the best experience, consider requesting a room away from the elevator if you are sensitive to noise, and be aware that while a pool is available, its operational status and water temperature can vary.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. While a pool is available and often appreciated by families, some guests have reported issues with the water being too cold or the pool being temporarily out of service, which can be disappointing for those who booked specifically for this amenity. The Wi-Fi connectivity receives mixed reviews, with some guests finding it unreliable or slow, while others report it as functional. A fitness center is on-site for guests wishing to maintain their workout routines. Additionally, the hotel provides a business area with a printer, a sundry store for quick purchases, and access to coffee and tea in the lobby, which is a welcome convenience for many. Some reviews mention a laundry room, though a few guests noted it could be cleaner or better maintained.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied but generally positive. Many reviews commend the very clean rooms and comfortable beds, often highlighting the choice of soft or firm pillows for a personalized sleep experience. However, some guests have reported issues such as visible dirt, hairs on bathroom floors, or a persistent musty or deodorizer smell upon entry, suggesting inconsistencies in housekeeping. Room amenities typically include a refrigerator, microwave, and coffee maker, which are highly valued. While some rooms are described as spacious, a few guests noted that "suite" descriptions online did not always match the actual room layout, leading to disappointment. Noise levels from hallways or adjacent rooms are generally low, contributing to a quiet stay, though some have experienced issues with air conditioning units being noisy or difficult to regulate. Shower pressure is often praised, but some found the bathtubs small or slippery.

Dining & Food Quality
The breakfast offered at the hotel is a significant highlight for many guests, frequently described as "amazing," "great," and "very good" with a wide variety of hot and cold options. Guests appreciate the complimentary nature of the breakfast, which often includes items like eggs, sausages, pancakes, and fresh fruit, though some have noted inconsistencies in the quality of hot items or watered-down juice. The breakfast area is generally kept clean and well-stocked by attentive staff. Coffee is typically available in the lobby throughout the day, which is a convenient perk. While the hotel does not have a full-service restaurant on-site, its proximity to the Patriot Diner in the same parking lot is a major advantage, providing guests with an easy and popular option for additional meals.

Location & Accessibility
The hotel's central location is consistently praised for its convenience, particularly for travelers attending events at Gillette Stadium or visiting the CVS headquarters. It offers easy highway access, making it a practical stopover for road trips or for exploring the wider area, including Bryant and Smithfield. Parking is ample, well-lit, and readily available, which is a significant benefit for guests traveling by car. While the immediate vicinity is generally considered safe and quiet, some guests have expressed concerns about the general atmosphere outside the hotel, noting the presence of various individuals around the entrance and parking lot. Despite these observations, the hotel remains a popular choice due to its strategic position and ease of access to local attractions and dining options like the adjacent Patriot Diner.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight the quick check-in and check-out processes, as well as the staff's willingness to accommodate requests and address concerns promptly. The attentive service extends to various departments, with housekeeping often noted for maintaining clean rooms and breakfast staff for keeping the dining area well-stocked. While the vast majority of feedback is positive, a few isolated comments mention instances of staff being less welcoming or having a "nasty attitude," particularly in situations involving specific requests or issues like room block discrepancies or refund discussions. Overall, the hotel's commitment to customer service is a recurring theme, contributing significantly to a positive guest experience.

Additional Information
Guests should be aware of certain aspects that may impact their stay. The check-out policy has been a point of contention for some, with reports of early check-out times (11 AM) and calls to vacate rooms, which can be inconvenient for business travelers accustomed to later times. While the hotel generally maintains a no smoking policy, some guests have reported instances of smoke or strong odors, including marijuana, in hallways and elevators, suggesting challenges with enforcement. The hotel's approach to room block management for groups, such as wedding parties, has received mixed feedback, with some guests experiencing issues with room assignments not matching their bookings. Additionally, while the hotel aims to provide a comfortable environment, some reviews indicate a noticeable presence of long-term residents, which has occasionally led to an altered atmosphere for short-term guests.