Holiday Inn Express & Suites Rolla - Univ Of Missouri S&t By Ihg

This hotel consistently earns high praise for its exceptional cleanliness and comfortable accommodations, making it a reliable choice for many travelers. Its signature feature is the combination of a welcoming atmosphere created by friendly and helpful staff and a convenient location that appeals to a diverse range of guests. The hotel is particularly well-suited for families due to its spacious room options and amenities like the pool, while travelers passing through appreciate its easy highway access for overnight stays. Business travelers also find it a good fit, benefiting from its proximity to the university and generally quiet environment. To enhance your stay, consider requesting a room away from the highway to minimize potential road noise, and it's advisable to confirm the operational status of the pool and hot tub upon arrival.

Facilities & Amenities
Guests provided mixed feedback regarding the hotel's facilities and amenities. While the pool was often clean, many reviews indicated the water was cold or not heated, and a notable number of guests reported the pool and hot tub were broken or unavailable during their stay. The elevator was a frequent point of concern, often described as slow, noisy, and occasionally malfunctioning or having dirty floors. The fitness center was mentioned as being small. However, guests appreciated the reliable free Wi-Fi and the effective, quiet HVAC system. The lobby offers complimentary coffee, tea, and hot chocolate, along with welcoming cookies. The business center was sometimes reported as not working, specifically the printer. The parking lot was noted as being small, and some guests faced issues with trailer parking. While some guests noted a pet-friendly policy, others encountered challenges or inconsistencies regarding pet accommodations.

Cleanliness & Room Comfort
Most guests found their rooms very clean, spotless, and smelling fresh. However, some reported issues such as a smelly room, hair in the shower, footprint smudges, trash on the floor, or mold in the tub. The beds were frequently praised as comfortable, with high-quality mattresses, though some guests found them too high, hard, or had wear spots. While many guests experienced a quiet stay, others reported noise due to thin walls, footsteps above, hallway noise, or road noise. Bathrooms were generally clean with good water pressure, but issues like a non-working exhaust fan, lime scale on fixtures, a broken shower door causing flooding, a urine smell, or empty dispensers were noted. In-room amenities like the mini-fridge, microwave, and coffee maker were appreciated, though some rooms had issues with unplugged lamps or non-working TVs. A few guests also raised safety concerns regarding missing peephole covers and loose door security mechanisms.

Dining & Food Quality
The complimentary breakfast was a significant highlight for most guests, frequently described as good, great, delicious, hot, and fresh. Many appreciated the wide selection of items, including the convenience of an automatic pancake maker, and noted the breakfast area was clean and well-stocked. However, some guests found the breakfast to be terrible, burnt, or criticized the consistently same menu. Specific complaints included lumpy and cold sausage gravy, gritty or unappetizing scrambled eggs, bitter coffee, and watered-down juice. A few also mentioned limited choices or blandness. Beyond breakfast, reviews indicated only one restaurant was available within walking distance, with no other in-hotel dining or room service options frequently discussed.

Location & Accessibility
The hotel's location is a major advantage, consistently praised for its convenience and easy access directly off Interstate 44. Guests found it ideally situated for overnight stays while traveling across the country. It is well-positioned near Missouri University of Science & Technology, various shopping centers, and a selection of restaurants, making it a practical choice for both academic visits and general leisure. The surrounding area offers easy access to essential services like fuel and hardware stores. However, some guests noted the presence of roundabouts near the hotel as a minor navigational challenge for those arriving after a long drive. The parking lot was occasionally described as small, with some guests encountering difficulties related to trailer parking.

Staff & Service
The hotel's staff consistently received overwhelmingly positive feedback, frequently described as friendly, efficient, helpful, professional, accommodating, and going above and beyond. Many guests highlighted their welcoming and personable demeanor, noting their genuine efforts to ensure a pleasant stay. The check-in process was generally reported as quick, efficient, and smooth, contributing to a positive first impression. However, a few guests experienced negative check-out interactions, feeling ignored or encountering unhelpful staff. Guests appreciated the staff's recommendations for local restaurants, their assistance during challenging weather conditions, and their willingness to provide extra towels or help with car issues. The presence of cookies at the front desk was a welcoming touch that many enjoyed. Housekeeping staff were also noted for their attentiveness and professionalism in maintaining room cleanliness.

Additional Information
Guests offered mixed perspectives on the hotel's overall condition. While some described it as updated or newly refurbished, others noted it appeared run down, dingy, or dated, with signs of wear such as nicks and scratches in common areas and rooms, suggesting a need for rehab. Guests occasionally reported road noise from the nearby highway, particularly from semi-trucks, which could be heard through the windows, impacting the quietness of their stay. For loyalty program members, the express check-in process was appreciated, along with potential rewards program benefits like room upgrades. A recurring minor frustration for some guests was difficulty obtaining receipts at checkout or through online channels, requiring follow-up. The hotel also provides complimentary coffee, tea, and hot chocolate in the lobby throughout the day, a thoughtful amenity for travelers.