Holiday Inn Express & Suites Salt Lake City-airport East By Ihg

This hotel offers a unique blend of an older property undergoing significant renovations, complemented by an exceptionally friendly staff who consistently receive high praise for their welcoming and helpful demeanor. Its signature feature is its direct proximity to the airport, making it an ideal choice for airport travelers seeking convenience for early flights or quick layovers. The hotel is also well-suited for business travelers and families due to its clean, comfortable accommodations and good breakfast options. Solo travelers and even pet owners find it a suitable stay. To enhance your experience, consider requesting a room away from the freeway to minimize noise, and be aware of the parking fees upon arrival.

Facilities & Amenities
Guests find the hotel's amenities generally satisfactory, though some areas are in the process of being updated. The pool and hot tub are available for relaxation, though some guests noted the hot tub's cleanliness could be improved. A fitness center is on-site, although some equipment has been reported as out of order. While free Wi-Fi is advertised, some guests experienced connectivity issues or slow speeds. The availability of ice machines is appreciated, but several reviews indicate they are frequently out of service. For convenience, the hotel offers laundry services and a small snack/convenience store, providing quick access to essentials and refreshments.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its clean rooms, with many guests describing them as spotless and well-maintained. The comfortable beds and large rooms or suites contribute to a pleasant stay, often exceeding expectations for an older property. In-room amenities typically include a microwave, refrigerator, and a Keurig coffee maker, adding to guest convenience. However, some reviews mention dated decor and worn furniture, with instances of holes in curtains patched with tape. Noise from the adjacent freeway is a recurring concern for some rooms, impacting sleep quality. While most bathrooms are clean, a few guests reported issues with shower heads, loose fixtures, or water damage.

Dining & Food Quality
The breakfast at the hotel is a consistent highlight, frequently described as good, great, hot, and yummy. Guests appreciate the variety of options, which typically include eggs, sausage, pancakes, and biscuits & gravy, along with coffee and other beverages. Many consider it a typical and satisfying Holiday Inn Express buffet. While most feedback is positive, some guests noted occasional stocking issues or a desire for a waffle machine instead of pancakes. The quality of the hot food is generally well-received, providing a convenient and filling start to the day for most visitors.

Location & Accessibility
The hotel's primary advantage is its close proximity to the airport, often just a 5 to 15-minute drive, making it exceptionally convenient for travelers. It offers easy access to freeway entrances, facilitating travel to other areas. A complimentary shuttle service to and from the airport is a key amenity, though its reliability is a frequent point of contention, with reports of it being broken down, not running at certain times, or causing long waits. The surrounding area is described by some as an industrial area, with limited dining or entertainment options within walking distance. The hotel's location next to the freeway also contributes to noticeable noise levels in some rooms.

Staff & Service
The friendly staff is overwhelmingly praised as the hotel's strongest asset, consistently described as amazing, helpful, kind, and welcoming. Guests frequently highlight their attentive service, from the quick check-in process to their willingness to accommodate requests. Many reviews commend the excellent customer service provided by the front desk and housekeeping teams, who are noted for being on top of everything. The shuttle service drivers also receive positive mentions for their pleasant demeanor. Even when issues arise, the staff's professionalism and empathetic approach are often cited as making a significant positive impact on the guest experience.

Additional Information
A significant aspect of this hotel is its ongoing renovations, which many guests acknowledge are necessary due to the property's older state. While some areas are still dated, the updates are anticipated to enhance the overall guest experience. The hotel maintains a pet-friendly policy, with a reasonable pet fee, though some guests found it challenging to locate suitable outdoor areas for their pets. A recurring point of contention is the unexpected parking fees charged daily, which many guests find unreasonable given the ample parking available. Despite being advertised, some guests reported persistent Wi-Fi issues, with service being unreliable or out for extended periods. A delightful and frequently mentioned unique feature is the provision of cookies at check-in, which adds a warm and welcoming touch.