Holiday Inn Express & Suites Sandy - South Salt Lake City By Ihg

This hotel is undergoing significant renovations, which are transforming the property but also causing some disruption for guests. Despite the construction, the hotel is consistently praised for its friendly staff and comfortable beds, ensuring a pleasant stay for many. Its convenient location makes it an ideal choice for business travelers seeking easy access to local facilities and for families or leisure travelers exploring nearby shopping and dining options. Guests appreciate the efforts to modernize the hotel, though some advise inquiring about the renovation status and pool availability before booking to manage expectations and potentially request a newly updated room for the best experience.

Facilities & Amenities
The hotel is currently undergoing significant renovations, which unfortunately impact some of its key amenities. The swimming pool and hot tub are frequently mentioned as being closed for upgrades, or having issues such as murky water, rust, or strong chlorine levels when open. This has been a notable disappointment for guests, especially families who booked specifically for these features. The fitness center is available, though some equipment may be older or out of order. Guests generally find the Wi-Fi reliable. However, common areas like the lobby and elevators have been affected by renovation dust and chemical smells, with some elevators noted as old or slow.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed, largely depending on whether the room has been renovated. Many guests report clean rooms and appreciate the comfortable beds and soft pillows, ensuring a restful sleep. However, some older rooms show signs of wear, including chipping paint, holes in walls, old electrical wires, and broken blinds. Issues with bathroom cleanliness, such as mold on ceilings or a persistent urine smell around toilets, have been reported. Noise is a recurring concern, with guests experiencing loud AC units, street noise, plumbing noises, and noise from neighbors or hallways due to thin insulation.

Dining & Food Quality
The hotel offers a complimentary breakfast, which receives varied feedback. Most guests find the breakfast to be good, with a decent variety of options including hot items like omelets, sausage, and pancakes. The staff generally works to keep the buffet well-stocked. However, some guests have experienced issues with items running out quickly, especially later in the morning, leaving limited choices. There have also been complaints about the quality of certain items, such as stale bagels or gravy with a film, and occasional reports of staff being inattentive in the breakfast area.

Location & Accessibility
The hotel boasts a highly convenient and central location, making it easily accessible for various travelers. It is situated right off the freeway, providing straightforward access for those arriving by car. Guests appreciate its proximity to a wide array of shopping centers, diverse dining options, and other local attractions. The availability of ample parking on-site is also a significant advantage for guests traveling with vehicles. This strategic positioning allows visitors to explore the surrounding area with ease, whether for leisure or business purposes.

Staff & Service
The hotel's staff consistently receives high praise from guests, standing out as a major highlight of the stay. Reviewers frequently describe the team as exceptionally friendly, helpful, and accommodating. Guests appreciate the quick check-in process and the staff's willingness to go above and beyond, such as assisting with reservation issues, providing local tips, or upgrading rooms when possible. The attentive service from front desk personnel to breakfast staff is a recurring theme, contributing significantly to a positive guest experience and making visitors feel welcomed and valued.

Additional Information
A significant aspect of the guest experience revolves around the ongoing renovations, which, while aiming to improve the property, have caused considerable disruption. Many guests were not notified about the construction prior to arrival, leading to disappointment over closed amenities and unexpected noise from drilling and hammering. The renovation work has also resulted in dust and strong chemical smells in common areas, and some guests noted safety concerns with exposed cords. Furthermore, there have been recurring issues with the availability and quality of towels, with guests reporting insufficient quantities in rooms, dirty towels, or small pool towels.