Holiday Inn Express & Suites Sharon-hermitage By Ihg

The hotel distinguishes itself with a unique blend of exceptional hospitality and unexpected amenities, creating a welcoming, almost resort-like atmosphere that consistently impresses guests. Its signature feature is the thoughtful provision of complimentary evening snacks, including popcorn, cookies, and ice cream, which significantly enhance the guest experience. Guests frequently highlight the impeccable cleanliness of the property and the comfortable rooms as key reasons for their satisfaction. This hotel is ideal for families seeking fun amenities like the pool and mini-golf, business travelers needing a comfortable and convenient base with fast internet, and couples or leisure travelers looking for a relaxing stay with thoughtful touches. Road trippers also find it a perfect stop due to its easy highway access and restful accommodations. To enhance your stay, be sure to fully enjoy the complimentary evening snacks and explore the unique outdoor amenities, such as the koi pond and mini-golf, for a more memorable experience.

Facilities & Amenities
Guests consistently praise the hotel's diverse and well-maintained facilities. The indoor pool is a major hit, especially with children, described as clean and inviting, often featuring an adult swim hour for relaxation. The hot tub is also popular, though some guests noted it was occasionally undergoing maintenance or had mild jets. A clean fitness center is available for those wishing to maintain their routine. The lobby area is frequently mentioned for its cozy atmosphere, complete with a fireplace and comfortable seating, providing a welcoming first impression. Unique outdoor amenities include a serene patio with a koi pond, waterfall, and even a small mini-golf course, offering a pleasant space for relaxation. The hotel also provides free Wi-Fi, ice machines, vending machines, and a business center, adding to guest convenience.

Cleanliness & Room Comfort
Guests overwhelmingly commend the hotel for its exceptional cleanliness, noting that rooms are consistently spotless and well-maintained. The comfortable beds and soft pillows are frequently highlighted, ensuring a restful night's sleep for most. Rooms are generally described as spacious and well-appointed, often including a Keurig coffee maker, mini-fridge, and microwave. Many appreciate the thoughtful touches like recharger outlets and a functional desk chair. The bathroom areas receive praise for their cleanliness, abundance of towels, and mounted supplies, with some rooms featuring luxurious jacuzzi tubs or soaking tubs. While most experiences are positive, a few guests mentioned rooms appearing dated with worn furniture or unclean-looking carpet, and some reported issues with toilet running or clogged shower drains. Highway noise from I-80 was a concern for some, and occasional noisy neighbors impacted sleep.

Dining & Food Quality
The hotel's dining offerings consistently receive high praise, particularly the excellent breakfast. Guests describe it as top-notch, delicious, and featuring a wide variety of hot food options, including pancakes (often made with a popular pancake machine), eggs, sausage, and oatmeal, with some days offering bacon. The breakfast area is noted for being clean, well-maintained, spacious, and inviting, sometimes featuring a fireplace or glass wall. Beyond breakfast, guests are delighted by the complimentary evening snacks available, which include freshly popped popcorn, warm cookies, and a selection of ice cream bars, along with hot cocoa and toppings. All-day coffee is also a welcome amenity. While most feedback is overwhelmingly positive, a few guests found the breakfast to be standard, and some wished for more fresh fruit or daily bacon options.

Location & Accessibility
The hotel's location is a significant advantage for many travelers, situated right off the highway (I-80), making it easy to get to and providing convenient access for those on road trips. It is described as being close to shopping centers and a variety of restaurants, offering numerous dining options nearby. Many guests appreciate its central location for visiting family in the area. The hotel also provides ample lighted parking, contributing to a sense of security and convenience. However, some guests found the hotel hard to find initially, noting that the access road is not clearly visible or well-marked, making it feel a little hidden. Additionally, some rooms experienced noise from I-80, which could be disruptive for light sleepers.

Staff & Service
The staff at this hotel consistently receives exceptional praise, being frequently described as friendly, welcoming, accommodating, helpful, attentive, professional, and cheerful. Guests highlight the quick check-in process and the staff's willingness to engage in problem-solving when issues arise. Many reviews mention specific instances of staff going above and beyond, such as providing condolence cards and gift bags for guests attending funerals, allowing early check-in, offering goodie bags with water and snacks upon arrival, and providing excellent dinner recommendations. While housekeeping is generally commended for maintaining cleanliness, a few guests reported inconsistencies with daily service during longer stays, requiring them to prompt staff for cleaning. Overall, the staff's dedication to providing outstanding service is a recurring theme.

Additional Information
The hotel maintains a strict pet-friendly policy that only permits service animals, a detail appreciated by guests with allergies who prefer a pet-free environment. Loyal guests often benefit from rewards program benefits, which can include room upgrades and other perks. The hotel also offers military discounts and special IHG member treats, adding value for eligible guests. For families or groups, the availability of adjoining rooms is a convenient feature. While generally well-equipped, one guest suggested the addition of a rubber mat in showers for safety. It's important to note that a deposit for damages is required upon check-in, which some guests found was immediately charged to their card.