Holiday Inn Express & Suites Surprise By Ihg

The hotel is a standout choice, particularly for its prime location within walking distance of Surprise Stadium, making it an ideal base for baseball fans attending Spring Training games. Guests consistently praise the hotel's exceptional cleanliness, comfortable accommodations, and the consistently friendly and attentive staff who contribute significantly to a welcoming atmosphere. The property is often described as feeling new and modern, providing a pleasant environment for all visitors. It caters well to families with its spacious rooms and amenities like the pool, and is also a strong fit for business travelers seeking a reliable and welcoming environment for extended stays. For those sensitive to noise, it is advisable to request a room on a higher floor or away from the street to ensure a quieter experience. Additionally, guests should be aware of the hotel's incidental fee policy upon check-in, as this has been a point of confusion and frustration for some.

Facilities & Amenities
The hotel offers a range of facilities that enhance the guest experience. The pool and hot tub are frequently mentioned as being immaculately kept and clean, providing a refreshing option for relaxation, though some guests noted the pool temperature could be warmer during colder months. A fitness center is available for guests, described as adequate for basic workouts, though some found it to be on the smaller side. Free Wi-Fi is provided throughout the property, allowing guests to stay connected, though a few visitors experienced slow or inadequate internet speeds. The hotel also features a business center for guest use, and elevators are available for easy access to all floors, though one instance of an elevator being out of service caused inconvenience for some guests. Parking is generally ample and free, with many guests appreciating the convenience of readily available spaces.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its outstanding cleanliness, describing rooms and common areas as pristine, immaculate, and spotless. The rooms are frequently noted for being spacious, well-appointed, and featuring modern decor, contributing to a very comfortable stay. Most guests rave about the beds, highlighting them as exceptionally comfortable with soft pillows and quality linens, ensuring a restful night's sleep. While many rooms are quiet, some guests experienced noise issues, particularly from the air conditioning units which can be loud, and occasionally from street noise or neighboring rooms, especially when youth sports teams are present. The bathrooms are generally very clean, offering good water pressure and complimentary wall-mounted dispensers for personal care products. However, isolated reports mentioned minor issues such as a broken toilet seat, a slick tub, or a slight odor in some rooms.

Dining & Food Quality
The complimentary breakfast consistently receives high praise from guests, often cited as a highlight of their stay. It is described as varied, well-stocked, and offering a wide selection of both hot and cold options, including popular items like turkey sausage, veggie egg whites, and cinnamon rolls. The food quality is generally considered excellent and fresh, with many appreciating the convenience and taste. The breakfast area itself is noted for being exceptionally clean and well-maintained, even during busy periods. The staff managing the breakfast service are frequently singled out for their outstanding attentiveness, friendliness, and diligence in ensuring food is replenished and guests feel welcomed, contributing significantly to a positive dining experience. While most feedback is positive, a few guests expressed minor preferences for different coffee or more varied fruit choices.

Location & Accessibility
The hotel's central location in Surprise is a significant advantage, placing guests within easy reach of various attractions and amenities. Its most celebrated feature is its close proximity to Surprise Stadium, making it an ideal choice for baseball fans who can easily walk to Spring Training games. Beyond the stadium, guests appreciate being near the city park, which offers recreational opportunities. The area surrounding the hotel is described as safe and convenient, with numerous restaurants and stores nearby for dining and shopping needs. While some guests noted a limited number of walkable dining options directly adjacent to the hotel, many found it easy to access a wider selection with a short drive. Parking at the hotel is consistently reported as free, plentiful, and easily accessible, adding to the overall convenience for guests with vehicles.

Staff & Service
The staff at the hotel consistently receive overwhelmingly positive feedback, frequently described as exceptionally friendly, helpful, welcoming, and attentive. Guests highlight their professionalism and willingness to go above and beyond to ensure a pleasant stay, from the front desk to housekeeping and breakfast attendants. The check-in process is generally reported as quick and easy, contributing to a smooth arrival experience. Housekeeping is noted for being attentive, providing daily service and keeping rooms clean and refreshed. While most interactions are positive, a few guests experienced isolated issues, such as a perceived lack of personality from some front desk staff or instances where "Do Not Disturb" signs were overlooked. Overall, the dedication of the staff to providing excellent service is a recurring theme, making guests feel valued and cared for throughout their visit.

Additional Information
Guests should be aware of the hotel's incidental fee policy, which typically involves a charge per night that some guests found confusing or excessive, leading to frustration regarding how these funds are held or returned. While the hotel aims to provide a comfortable environment, some guests noted that the sound insulation between rooms and from outside could be improved, occasionally leading to noise disturbances. The hotel also has a policy regarding firearms displayed at the entrance, which some guests found unexpected, though accommodations were made for secure storage. Additionally, while the TV offers various channels, some guests found the lack of clear instructions or a basic subscription limiting. The hotel provides wall-mounted personal care products in the bathrooms, a convenient and appreciated amenity.