Holiday Inn Express & Suites West Des Moines - Jordan West By Ihg

This hotel offers a highly convenient and comfortable stay, with its signature feature being its prime location directly across from Jordan Creek Mall, providing unparalleled access to shopping, dining, and entertainment. Guests consistently highlight the hotel's overall cleanliness, the comfort of its rooms, and the generally friendly and helpful staff. It is an ideal choice for families seeking convenience, business travelers needing easy access to the interstate, and those on road trips looking for a comfortable and well-located stopover. The hotel is frequently praised for its quiet atmosphere, contributing to a restful night's sleep. To enhance your stay, it is advisable to confirm the hotel's housekeeping policy for multi-night stays upon check-in, as it is not always automatic. Additionally, while rooms are generally quiet, some guests have noted occasional noise from adjacent rooms or plumbing, so light sleepers might consider requesting a top-floor room for maximum tranquility.

Facilities & Amenities
Many guests appreciate the presence of a pool, though some note it is smaller than expected and lacks a hot tub, which is a frequent point of disappointment. There are also recurring comments about a shortage of towels in the pool area and occasional issues with the cleanliness of the nearby restroom. The fitness center is available, but some guests have reported that certain machines were not working, and there was a lack of towels or fans in the area. The water cooler in the gym has also been noted as frequently empty. Free Wi-Fi is consistently available and reliable, allowing guests to stay connected. Onsite laundry facilities are a convenient amenity, particularly for longer stays. The lobby and common areas are generally described as clean, well-maintained, and modern, providing a pleasant environment for guests.

Cleanliness & Room Comfort
Most guests commend the hotel's cleanliness, describing rooms as spotless, fresh-smelling, and well-maintained, with particular praise for the white linens and lack of bed bugs. However, some reviews mention significant issues, including stains on carpets and ceilings, hair in showers, missing bathroom tiles, and even mold in some instances, indicating inconsistencies in thoroughness. Rooms are generally found to be spacious and quiet, contributing to a comfortable stay. The beds are frequently highlighted as very comfortable, ensuring a good night's sleep, often accompanied by fluffy pillows. While many appreciate the quiet atmosphere, some guests have experienced noise from upstairs neighbors (stomping) and loud flushing or showering sounds from adjacent rooms. In-room amenities typically include a mini-fridge, microwave, and coffee maker. However, there are reports of hairdryers being missing or unavailable, insufficient towels, and issues with toilet paper quantity or quality.

Dining & Food Quality
The complimentary breakfast receives mixed feedback. Many guests appreciate the variety and convenience of a hot breakfast, often praising the omelets, cinnamon rolls, and coffee. However, a significant number of reviews express disappointment with the quality and replenishment of items, particularly on weekends. Common complaints include soggy sausage, sour-tasting eggs, broken pancake machines, and items like biscuits and gravy being gummy or cold. Guests frequently note that food items are not promptly restocked, leading to limited choices, and some mention a lack of skim milk or vegetables. The breakfast area can also become crowded, and some guests have observed staff not maintaining cleanliness or being less than friendly during busy periods.

Location & Accessibility
The hotel's central location is a major highlight, consistently praised for its convenience. It is situated directly across from Jordan Creek Mall, offering easy access to extensive shopping and a wide array of restaurants within walking distance or a very short drive. The hotel is also strategically located near major interstates (I-80 and I-35), making it an excellent stopover for travelers on long journeys and providing convenient access to local attractions like Top Golf and various schools for events. The surrounding area is described as safe and quiet, contributing to a pleasant stay. Free and secure parking is available on-site, though some guests have noted that the lot can be a little tight, and outdoor trash cans are occasionally overflowing.

Staff & Service
Most guests commend the staff for being exceptionally friendly, helpful, and courteous, often going above and beyond to assist with requests and resolve issues, such as reservation mix-ups. The check-in process is generally described as quick and easy. However, feedback on housekeeping is mixed. While some rooms are found to be impeccably clean, a recurring complaint is that rooms are not cleaned daily for multi-night stays unless specifically requested, a policy not always communicated at check-in. Guests have reported issues like unemptied trash, unrefreshed coffee supplies, and insufficient towels. While many positive interactions are noted, some guests have encountered staff members who appeared overwhelmed, unhelpful, or even rude, particularly during busy breakfast hours or when addressing specific concerns like overcharges or missing amenities. There are also isolated reports of unattended front desks, requiring guests to call the hotel phone number for assistance.

Additional Information
A significant point of feedback is the hotel's housekeeping policy, where rooms are not automatically cleaned daily for multi-night stays, requiring guests to specifically request service, a detail often not clearly communicated at check-in. The hotel has a pet-friendly policy, though some guests find the associated fees, particularly the additional charge for dogs over 40 pounds, to be excessive. Several guests have reported issues with the shower water temperature, noting it is often lukewarm rather than hot. Some long-time guests have expressed disappointment with recent room remodels, stating new layouts are less spacious, with reduced amenities like the removal of couches and scaled-down kitchenettes, making rooms feel cramped. There are recurring comments about poor sound insulation between floors, leading to audible stomping from upstairs neighbors. Guests frequently mention a lack of towels in the pool area and rooms, and issues with gym equipment not working or the water cooler being empty. The absence of a hot tub is also a common disappointment.