Holiday Inn Express & Suites West Point-fort Montgomery By Ihg

This hotel is a popular choice for visitors to the West Point area, offering a convenient base for exploring the Hudson Valley and its attractions, including Bear Mountain State Park. Its signature feature is its exceptional proximity to West Point Military Academy, making it an ideal fit for families visiting cadets, Army football fans, and business travelers attending events in the area. Guests frequently commend the hotel's overall cleanliness, comfortable accommodations, and the generally friendly and helpful staff. The recent renovations have contributed to a modern aesthetic, though some guests have noted ongoing construction. To enhance your stay, consider requesting a room away from the train tracks if noise is a concern, and be sure to take advantage of the complimentary breakfast before heading out for the day.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. Most guests appreciate the indoor pool, describing it as spacious and clean, and a particular hit with children, though some have noted the water temperature could be warmer or experienced issues with swimsuits discoloring. A fitness center is available for guests wishing to maintain their workout routine. The hotel provides free Wi-Fi, ensuring guests can stay connected. Other convenient amenities include laundry facilities, ice machines, and vending machines, all reported to be well-maintained. While recent renovations have updated the property, some guests experienced noise, dust, and odors due to ongoing construction, which occasionally impacted their stay.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and spacious, with many appreciating the comfortable beds and pillows that contribute to a restful night's sleep. Recent renovations have introduced a modern aesthetic, though some guests found the new decor to be less inviting. In-room amenities such as a refrigerator and microwave are widely appreciated. However, feedback on cleanliness and comfort is mixed; while many rooms are spotless, some guests reported issues like stains on flooring, hair in bathrooms, or a general feeling of dampness and musty odors, particularly with the air conditioning units. Noise can also be a concern, with some guests noting poor noise insulation from neighboring rooms, hallway conversations, or the nearby train. Bathroom issues, including a lack of towel hangers, inconsistent water temperature in showers, and limited counter space, were also mentioned by some.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, frequently described as varied, ample, and delicious, offering a convenient start to the day. The coffee is consistently praised for being hot and strong. However, feedback on the breakfast quality is not uniform; some guests found the food to be subpar, noting issues with dried out scrambled eggs, unappetizing sausages, or a lack of variety compared to other similar hotels. Specific items like the pancake machine were reported as broken or unavailable, and popular choices like cinnamon rolls and chocolate milk were sometimes missing. Despite these inconsistencies, the breakfast staff is generally commended for their helpfulness and efforts to keep items stocked.

Location & Accessibility
The hotel's central location is a major advantage, offering excellent proximity to West Point Military Academy, making it highly convenient for visitors attending events or visiting family. It is also ideally situated for exploring Bear Mountain State Park and the wider Hudson Valley, with easy access to hiking trails and scenic areas. Guests appreciate the convenience of nearby amenities, including a gas station and various restaurants within walking distance. Parking is readily available, free, and well-lit, contributing to a hassle-free experience. However, a recurring concern is the noise from a nearby train, which frequently blows its horn throughout the night, impacting the sleep of some guests.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight the positive interactions with the front desk staff, noting their efficiency during check-in and check-out, and their willingness to assist with requests. The breakfast staff is also frequently commended for their attentiveness and for keeping the dining area well-stocked. While the majority of reviews are positive, some guests reported less satisfactory experiences, including instances of unhelpful or condescending attitudes from certain staff members, particularly regarding requests for amenities like luggage trolleys or addressing room issues. Despite these isolated incidents, the overall sentiment is that the staff strives to provide excellent service.

Additional Information
The hotel has undergone recent renovations, which have updated its appearance and amenities, though some guests noted that construction was ongoing during their stay, leading to occasional noise and dust. The property is considered pet-friendly, though specific details about pet amenities or designated areas are not widely mentioned. Guests who are members of the rewards program often report receiving benefits such as room upgrades or points. The hotel has a boardroom that can be utilized for family gatherings, which was appreciated by a large family reunion. Security measures, including a well-lit exterior and security cameras, contribute to a sense of safety for guests.