Holiday Inn Express Syracuse-fairgrounds By Ihg

This hotel stands out for its exceptionally friendly and accommodating staff and an outstanding complimentary breakfast, making it a memorable stay for many guests. Its commitment to cleanliness and comfortable accommodations is consistently highlighted, even amidst ongoing renovations that are enhancing the property. The hotel is particularly well-suited for families due to its amenities and accommodating service, travelers on road trips seeking a comfortable and convenient stopover, and those attending local events or conventions at nearby fairgrounds. To maximize your experience, guests recommend taking full advantage of the highly praised breakfast and noting the hotel's quiet, albeit somewhat secluded, location.

Facilities & Amenities
Guests frequently commend the hotel's available facilities, which contribute to a comfortable stay. The indoor pool is a popular amenity, especially for families, though some guests have noted that the water can be quite cold or that the heater was temporarily out of order. A well-equipped gym or fitness center is available for those wishing to maintain their workout routines. For longer stays or convenience, laundry services are provided on-site, which many appreciate. While not extensively detailed, the presence of these amenities ensures guests have options for recreation and practical needs during their visit.

Cleanliness & Room Comfort
The hotel receives consistent praise for its cleanliness, with many guests describing rooms and facilities as spotless and well-maintained. The beds are frequently highlighted as very comfortable, ensuring a restful night's sleep, though a few guests found them either too soft or too firm for their personal preference. Pillows are generally comfortable, contributing to the overall sleep quality. Rooms are often described as spacious and warm, providing ample space for relaxation. While most guests experience a quiet stay, some have noted occasional noise from large groups or thin walls, and a few isolated issues with hot water availability or bathroom drainage have been reported. In-room amenities like refrigerators, microwaves, and coffee makers are appreciated.

Dining & Food Quality
The breakfast at this hotel is overwhelmingly praised as a major highlight of the stay. Guests consistently describe it as excellent, delicious, and offering a wide variety of options, including hot items like eggs, sausage, biscuits, and pancakes, alongside cold cereals, fresh fruit, and yogurt. The breakfast area is noted for being clean, well-stocked, and efficiently managed. The staff overseeing the breakfast service receives exceptional commendation for their friendliness, attentiveness, and willingness to go above and beyond to ensure a positive dining experience for all guests. The coffee is also frequently mentioned as being very good.

Location & Accessibility
The hotel's location is often described as being "off the beaten path" or in a somewhat remote and industrial area, which contributes to a generally quiet environment. While not surrounded by immediate dining or shopping options, it is conveniently located close to major highways, making it easily accessible for travelers. Its proximity to the fairgrounds and Syracuse University makes it a practical choice for those attending events or visiting the campus. Parking is ample and well-maintained, even during snowy conditions. Guests note that while some local pubs or restaurants are within walking distance, most dining and shopping options require a short drive.

Staff & Service
The staff at this hotel consistently receives outstanding praise, being described as exceptionally friendly, polite, helpful, and accommodating. Many guests highlight their professionalism and genuine willingness to go above and beyond to ensure a pleasant stay. The check-in and check-out processes are noted as quick and easy. Housekeeping is generally commended for maintaining clean rooms and providing fresh towels daily, though a few isolated instances of missed service were mentioned. Guests appreciate the staff's recognition of loyalty program status and their proactive approach to offering assistance, such as bringing extra items to rooms or even clearing snow from guests' vehicles, a unique and highly valued service.

Additional Information
Guests should be aware that the hotel has been undergoing renovations, particularly on the first floor. While this might suggest potential disruption, reviews indicate that the work has been managed effectively, with minimal impact on guests' stays, and many are excited about the new upgrades and the refreshed appearance of the common areas. The hotel also provides thoughtful touches such as complimentary cookies and ice water at the front desk, which are well-received by arriving guests. These ongoing improvements and small gestures contribute to the overall positive guest experience.