Holiday Inn Express Taoyuan By Ihg

The hotel consistently exceeds expectations, with its exceptional staff service and outstanding breakfast frequently highlighted as signature features that elevate the guest experience far beyond typical expectations for its brand. It is particularly well-suited for transit travelers seeking a comfortable and convenient stopover due to its proximity to the airport. Business travelers will appreciate the reliable Wi-Fi and quiet rooms conducive to work, while solo travelers find the compact yet functional rooms perfectly adequate for their needs. Families benefit significantly from the convenient self-service laundry facilities and the staff's proactive assistance. To enhance your stay, guests highly recommend taking advantage of the complimentary 24-hour coffee and snack bar in the lobby and confirming parking arrangements in advance due to varied feedback on availability and clarity.

Facilities & Amenities
The hotel offers several convenient facilities and amenities that enhance the guest experience. A highly appreciated feature is the self-service laundry, equipped with washers and dryers, and even providing coins and detergent for guest use, proving very helpful for longer stays or transit travelers. While generally affordable, some guests noted occasional queues. The availability of 24-hour coffee, tea, juice, and snacks in the lobby area is a popular perk, allowing guests to refresh at any time. Wi-Fi is generally reliable and suitable for business use, though a few guests reported connectivity issues. The fitness center is present but described as small, containing only a couple of pieces of equipment, which some found insufficient for a full workout. Parking is available in a dedicated outdoor area with ample spaces, but feedback is mixed regarding clarity of signs, voucher usage, and guaranteed availability, leading to frustration for some.

Cleanliness & Room Comfort
Guests consistently praise the hotel's high standards of cleanliness, noting that rooms are spotless and well-maintained with daily housekeeping and linen changes. Room sizes are generally described as compact and functional, though some found them small for two people with large luggage, while others considered them spacious for the region. The beds are widely reported as comfortable, offering both firm and soft pillow options for a restful night's sleep. Bathrooms are generally good, featuring powerful showers, bidets, and smart toilets. However, some design quirks, such as frosted glass walls or a shared door for the toilet and shower, raised privacy concerns, and a few mentioned minor mold or water splashing due to the lack of a shower door. Noise levels are generally low due to soundproof windows, but some guests experienced disturbances from street noise, other guests, or the elevator. In-room amenities include a coffee maker, bottled water, safe, plenty of outlets, blackout curtains, robes and slippers, and a press-type hair dryer.

Dining & Food Quality
The breakfast consistently receives high praise, often described as "next level nice" and exceeding expectations for its brand. Guests are impressed by the wide variety of options, which include both Asian and Western selections, such as a salad bar, noodles, congee with additions, various hot dishes like tea eggs, and an amazing assortment of steamed buns. The food quality is generally excellent, with items being fresh and replenished quickly. The coffee is also frequently highlighted as very good. While the dining area can be small and become crowded during peak times, sometimes requiring guests to queue, the overall breakfast experience is highly satisfying. Some guests noted that certain popular items might run out, and a few found the selection to be more basic than others.

Location & Accessibility
The hotel's location is primarily convenient for transit travelers due to its proximity to the airport, typically a 20 to 30-minute drive by taxi or ride-sharing service. However, it is generally considered a long way to the city center and not close to the main train station, requiring taxis or public transport for city exploration. The immediate surrounding area is described as a busy road and not particularly pedestrian-friendly, though it is also noted as a bustling area with many local restaurants, convenience stores, a supermarket, and a night market within walking distance. A bus stop directly across the street offers access to Taipei Main Station, but this option is not always convenient. Parking is available in a dedicated outdoor lot, but guests reported issues with unclear signage, voucher redemption, and occasional lack of availability, leading to frustration and unexpected costs for some.

Staff & Service
The staff and service at the hotel consistently receive exceptional praise, with guests frequently describing them as awesome, helpful, attentive, and going above and beyond to assist. Many reviewers highlighted their professionalism and excellent English proficiency, which greatly enhanced communication. The check-in process is generally reported as quick and smooth, though a few guests experienced delays. Staff members are proactive in offering assistance, such as providing directions, calling taxis, arranging early check-ins, facilitating room changes due to issues, and even preparing meal boxes for early departures. The housekeeping service is also noted for its efficiency and thoroughness, ensuring rooms are clean and well-maintained. Overall, the staff's commitment to providing a welcoming and supportive environment is a recurring theme, making guests feel valued and well-cared for.

Additional Information
Guests often appreciate the hotel's pleasant, signature scent throughout the premises, contributing to a welcoming atmosphere. For loyalty program members, the hotel provides thoughtful member benefits, including welcome gift bags and in-room snacks, which are highly valued. However, a recurring point of frustration for some guests involves the parking policy, specifically issues with unclear signage for the designated outdoor lot and difficulties with voucher redemption, sometimes leading to unexpected charges despite the hotel's stated free parking. Room design elements, such as the frosted bathroom wall and a shared door for the toilet and shower, were noted by some as impacting privacy. While generally quiet, a few guests mentioned occasional noise from other guests after midnight. Some reviews also described the hotel as being in an "old building," though its interior is well-maintained.