Holiday Inn Express Valencia Ciudad de las Ciencias by IHG

This hotel is a popular choice for its excellent location, particularly its proximity to the City of Arts and Sciences and an adjacent shopping mall. It is highly recommended for families and sightseers looking to explore the city's modern attractions and enjoy convenient access to amenities. Guests frequently commend the hotel's cleanliness and the generally helpful nature of its staff. While many appreciate the comfortable accommodations, some note that rooms can be compact, especially for larger groups. To make the most of your stay, consider utilizing the extensive public transport network available right outside the hotel, and be sure to explore the nearby mall for dining and shopping options.

Facilities & Amenities
The hotel offers a range of facilities, though some guests note areas for improvement. Free Wi-Fi is consistently praised for its reliability. An outdoor swimming pool is available and appreciated by many, especially for cooling off, though some found it cold, in the shade by the afternoon, or occasionally not well-maintained with visible scum. Guests frequently mention the absence of a minibar or refrigerator in the rooms, and there is no safe for valuables, which some found inconvenient. While bike rentals are offered, some guests considered them pricey. The hotel provides luggage storage, and elevators are available, though one review noted a temporary issue with them.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with daily housekeeping. However, feedback on room comfort and size is mixed. Many describe the rooms as spacious and having comfortable beds, ensuring a restful sleep. Conversely, a significant number of guests, particularly families, found the rooms to be quite small and cramped, especially when accommodating four people. Noise is a recurring concern, with poor soundproofing leading to disturbances from street traffic, neighboring rooms, and even cleaning activities. Some guests reported issues with hard pillows and noted that the air conditioning was either not working effectively or centrally controlled, leading to stuffy rooms. Bathrooms are generally clean, but some reviews mentioned mold, water leakage from showers, or worn fixtures.

Dining & Food Quality
The hotel offers an included breakfast that receives varied feedback. Many guests describe it as good, varied, and plentiful, featuring options like pastries, cold meats, cheese, bread, cereals, and fruit. The availability of gluten-free options is also appreciated. However, a notable number of guests found the breakfast to be plain and limited in choice, specifically lacking hot food items such as eggs or bacon. Some also commented on the industrial quality of certain items and the repetitive nature of the menu. The breakfast room can become very busy and crowded, leading to queues and a less relaxed dining experience, with some guests noting it felt hot and stuffy.

Location & Accessibility
The hotel's central location is a major highlight, offering exceptional accessibility to key attractions. It is within a short walking distance of the City of Arts and Sciences, including the Oceanogràfic, Science Museum, and Hemisfèric. An adjacent shopping mall provides convenient access to a supermarket, food court, and various retail options. The hotel is exceptionally well-connected by public transport, with bus stops and metro/tram stops located just outside, offering easy routes to the city center, the beach, and the airport. While parking is available, guests should be aware that it is often expensive and can be limited, with some reporting security concerns in the outdoor parking area.

Staff & Service
The hotel staff consistently receive high praise for their friendliness and helpfulness. Guests frequently highlight their attentiveness and professionalism, noting that many staff members are English-speaking. The check-in and check-out processes are generally described as quick and efficient, with the hotel often accommodating early arrivals by allowing luggage storage. Staff are commended for their willingness to assist with local tips and for promptly addressing minor room issues, such as a non-working TV or light bulb. However, a few guests reported instances of staff being unhelpful or unresponsive to specific requests, such as addressing a window that wouldn't close or providing assistance with room issues.

Additional Information
Guests should be aware that the hotel does not provide complimentary water bottles in the rooms, and there is no minibar or refrigerator available. While the hotel encourages guests to reuse towels for environmental reasons, some noted that new towels were provided regardless. The hotel offers IHG rewards program benefits, which some members appreciated, including room upgrades and parking discounts. A unique feature mentioned by one guest is the availability of a Sunday morning prayer service. The hotel's overall condition is described by some as dated or worn, suggesting a need for renovation in certain areas.