Holiday Inn Express Wenatchee By Ihg

This hotel is highly regarded for its exceptional staff and the generous complimentary dining options it provides, which include both breakfast and evening meals. Its convenient location makes it an ideal choice for families seeking a comfortable base with kid-friendly amenities, business travelers who appreciate the value-added services, and couples looking for a relaxing getaway. Guests consistently highlight the hotel's cleanliness and the overall comfort of its accommodations. For those seeking a quieter experience, it is advisable to request a room away from the main road and train tracks. Additionally, guests are encouraged to take full advantage of the complimentary evening meals and snacks, which are a significant perk.

Facilities & Amenities
The hotel offers a range of facilities that enhance the guest experience, including a popular indoor pool and hot tub, which are generally well-maintained and clean, though some guests noted strong chemical smells or occasional closures for repairs. A well-equipped fitness center is available for guests to use. The lobby area provides welcoming touches such as a popcorn maker and freshly baked cookies in the evenings, along with lobby games for entertainment. While free Wi-Fi is provided, some guests found the elevator to be slow, and there is only one available, which can lead to wait times. A laundry room is also on-site for guest convenience.

Cleanliness & Room Comfort
Guests consistently praise the hotel's high standards of cleanliness, noting that rooms, hallways, and common areas are well-maintained and spotless. The comfortable beds and quality linens contribute to a restful sleep. Rooms are generally described as spacious and thoughtfully designed, often including convenient amenities such as a microwave, refrigerator, and a Keurig coffee maker. Many appreciate the presence of a bathroom nightlight and effective blackout shades. The water pressure in the showers is also frequently commended. However, some guests experienced noise levels due to thin walls, hearing neighbors or outside traffic and trains. A few mentioned issues with high beds or overly soft pillows, and a lack of in-room phones or USB charging ports.

Dining & Food Quality
The hotel's complimentary breakfast receives high praise for its quality, variety, and freshness. Guests enjoy a selection of hot breakfast items like eggs, bacon, and sausage, along with cereals, juices, and good coffee, all consistently well-stocked by attentive staff. A significant value-add is the complimentary dinner offered several evenings a week, often accompanied by beer and wine, which many guests find incredibly convenient and cost-effective. The evening snacks, particularly the popcorn and freshly baked cookies, are a popular treat for all ages. While most feedback is positive, a few guests noted that some breakfast items, like eggs, could occasionally be dry, or that food might run out during peak times.

Location & Accessibility
The hotel boasts a highly convenient location, placing guests within easy reach of shopping, various restaurants, and direct freeway access. It serves as an excellent base for exploring the area, including trips to Leavenworth. However, navigating the hotel's entry and exit can be challenging due to its position on a busy main road with significant traffic noise. Some guests also reported noise from nearby train tracks and early morning garbage pickups. While parking is available, it can sometimes feel cramped, especially during busy periods. Despite these minor inconveniences, the proximity to essential amenities and attractions is a major draw.

Staff & Service
The hotel's staff consistently receives outstanding praise for their friendly, helpful, and accommodating demeanor. Guests frequently highlight their welcoming attitude and attentive service, noting that staff members go above and beyond to ensure a pleasant stay. The quick check-in process is appreciated, and many reviews mention specific instances of staff providing personalized touches and proactive assistance, making guests feel valued and at home. This exceptional level of service is a recurring theme and a significant reason why many guests express a desire to return.

Additional Information
The hotel maintains a strong pet-friendly policy, offering a low fee and providing designated outdoor areas for pets, with some guests even receiving ground-floor rooms for convenience. Unique touches like sending thank you cards to guests after their stay and offering a gift-wrapping station during holidays are highly appreciated. While the hotel generally provides a comfortable environment, some guests reported issues with temperature control in their rooms, as the AC system is centrally managed and not fully adjustable by guests. There were also isolated reports of unusual TV functionality and concerns about noise from large groups, such as hockey teams, in common areas. Additionally, some guests found the high beds challenging to access.