Holiday Inn Gulfport-airport By Ihg

The hotel is highly regarded for its convenient location near the airport and major interstate, making it an ideal stop for road trippers and business travelers seeking easy access. Its signature feature is the combination of its strategic position with consistently praised cleanliness and friendly staff, creating a welcoming atmosphere. Families appreciate the spacious rooms and proximity to local attractions and shopping, while shoppers find the nearby outlet mall particularly appealing. Guests frequently highlight the comfortable accommodations and the overall positive experience. To ensure a smooth stay, it is advisable to confirm the availability of the airport shuttle service in advance, as some guests have reported minor communication issues, and to inquire about the breakfast options upon arrival, as it is not complimentary.

Facilities & Amenities
The hotel offers a range of facilities designed for guest comfort and convenience. The indoor pool is a popular amenity, with many guests finding it warm and clean, though some have reported it being too cold or overly chlorinated at times. The hot tub is frequently mentioned, but often receives mixed feedback, with several guests noting it was either too hot to use comfortably or out of order during their stay. The fitness center is available for workouts, though some found it to be on the smaller side. Guests generally appreciate the ample and secure parking lot, which can accommodate larger vehicles like buses and trailers. While the elevators are generally functional, some guests experienced issues with one being out of service or slow. Free Wi-Fi is provided, and an on-site bar and restaurant add to the convenience.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its exceptional cleanliness, describing rooms as spotless and well-maintained. The spacious rooms are frequently highlighted, offering ample space for relaxation. Beds are generally found to be very comfortable, ensuring a restful night's sleep for most, although a few guests noted that the mattresses were either too firm or unusually high, posing a challenge for some. The bathrooms are often praised for their cleanliness and size, with many appreciating the full-size Dove toiletries provided. However, feedback on air conditioning is mixed; while some rooms maintain a comfortable temperature, others experienced issues with units not cooling effectively, being excessively noisy, or even emitting dust. Some guests also reported a musty or unpleasant odor in their rooms upon arrival, though this was not a widespread issue.

Dining & Food Quality
The hotel's dining options receive positive remarks, particularly the on-site restaurant and bar. While many guests express disappointment that breakfast is not complimentary, they generally find the paid options to be of high quality and delicious. The breakfast service is often described as made-to-order, satisfying, and served by attentive staff. The food available at the restaurant and bar is consistently praised for its taste and reasonable pricing, making it a convenient choice for meals. Guests appreciate the friendly and efficient service provided by the kitchen and bar staff, contributing to an enjoyable dining experience. The availability of on-site food and beverage options is a significant convenience, especially for those arriving late or preferring to dine within the hotel premises.

Location & Accessibility
The hotel boasts an excellent location, highly convenient for various activities and travel needs. Situated directly off the interstate and minutes from the airport, it offers easy access for travelers. Its proximity to a large outlet mall directly across the street and numerous restaurants within walking distance is a major advantage for shoppers and those seeking dining options. The hotel is also a short drive from the beach and other attractions in the wider area, including Biloxi. An airport shuttle service is a key amenity, though some guests have reported inconsistencies with its availability or communication regarding pick-ups. The parking facilities are ample and generally considered safe and convenient, accommodating a variety of vehicle sizes.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the welcoming demeanor of the front desk team, noting their efficiency during check-in and check-out processes. The bar and kitchen staff are also commended for their attentive service and positive attitudes. While many guests appreciate the overall attentiveness, feedback on housekeeping is mixed; some commend the daily service and towel refreshing, while others reported rooms not being cleaned for several days or only receiving partial service, such as unmade beds or a lack of fresh towels and coffee supplies. Despite these occasional inconsistencies, the majority of reviews emphasize the staff's dedication to providing a positive guest experience, with many feeling valued and well-cared for.

Additional Information
Guests should be aware of certain specific details that may impact their stay. There have been instances of confusion regarding the hotel's Park, Stay, Fly package, with some guests booking it online only to find the service was not actively offered upon arrival, requiring intervention from staff to honor the reservation. While the hotel generally aims to accommodate guests, some loyal members noted that their loyalty program status was not consistently recognized for perks like early check-in. A few guests found the beds to be unusually high, which could be a concern for those with mobility issues or traveling with small children. Additionally, a small number of reviews raised security concerns, citing incidents that made them feel unsafe and expressing dissatisfaction with the hotel's response to these situations.