Holiday Inn Hasbrouck Heights-meadowlands By Ihg

This newly renovated property offers a prime location for event-goers and families visiting major attractions, making it a convenient base in Northern New Jersey. Guests frequently highlight the hotel's proximity to popular entertainment venues and shopping destinations. While many appreciate the generally clean rooms and comfortable beds, feedback on overall experience is notably mixed, with some guests encountering significant issues. The hotel is particularly well-suited for those attending concerts or sporting events at nearby stadiums, as well as shoppers looking to explore large retail complexes. Business travelers also find the location practical due to its accessibility to major highways. To ensure a smoother stay, it is advisable to confirm the availability of specific amenities like the pool or bar, and to be aware of potential noise levels from both internal and external sources.

Facilities & Amenities
The hotel offers a range of facilities to enhance guest stays, though experiences can vary. An outdoor pool is available and appreciated by many, especially during warmer months, but some guests reported it being closed or having issues with cleanliness. A well-equipped fitness center is on-site for those wishing to maintain their workout routines. Free Wi-Fi is generally reliable throughout the property, allowing guests to stay connected. While a laundry room is provided for convenience, its location within the hotel can sometimes be a long walk from guest rooms. The lobby area is often described as spacious, modern, and inviting, providing a pleasant common space. However, some guests noted that the elevators can be slow or unreliable, and the long distances from the elevators to certain rooms can be inconvenient. In-room amenities typically include a mini-fridge, microwave, and coffee maker, adding to the comfort of the stay.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is quite varied. Many guests found their rooms to be spotless and well-maintained, praising the comfortable beds and quality linens that contribute to a restful night's sleep. However, a significant number of reviews reported issues such as dirty rooms, the presence of roaches or water bugs, unpleasant musty smells, or even mold and peeling surfaces in the bathroom. Some bathrooms also presented challenges with clogged sinks, ineffective shower curtains leading to water spills, or a lack of hot water and low water pressure. Noise is a recurring concern, with guests frequently disturbed by loud plumbing noise from adjacent rooms, hallway noise from other guests or staff, and considerable street noise from the busy surrounding area. Issues with AC units not cooling effectively or having motion sensors that shut off, and non-functional outlets or USB plugs, were also mentioned.

Dining & Food Quality
The hotel provides dining options, though guest experiences with food quality and service are mixed. Breakfast is available at the on-site restaurant, often described as a good buffet with a variety of options, and many guests found it delicious and well-stocked. However, it is important to note that breakfast is not complimentary and some guests felt it was overpriced or of mediocre quality, with limited staff during peak times. The restaurant itself, sometimes referred to as Hanger or Gabriel's Grille, generally receives positive remarks for its food, such as burgers and wings, and the attentive service from its staff. Unfortunately, the bar is frequently reported as being closed indefinitely, which was a disappointment for guests hoping to enjoy a drink on-site. Overall, while the restaurant offers convenient meal options, the non-complimentary breakfast and closed bar are notable points for potential guests.

Location & Accessibility
The hotel boasts a highly advantageous central location, particularly for those attending events or visiting attractions in Northern New Jersey. It is conveniently situated within a short driving distance of MetLife Stadium and the American Dream Mall, making it an ideal choice for concert-goers, sports fans, and shoppers. The proximity to major highways ensures easy access to the wider region, though guests should be prepared for heavy traffic common in the area. While free parking is provided, the parking lot itself is a frequent point of concern, described as being in dire need of repaving with numerous potholes, and some guests reported safety concerns including vehicle break-ins. The hotel is also close to various eateries and large retail stores like Walmart and Costco, offering convenient options for meals and supplies.

Staff & Service
The staff at the hotel generally receives mixed, but often positive, feedback regarding their service and helpfulness. Many guests commend the friendly staff at the front desk and in the restaurant, highlighting their attentive service, professionalism, and willingness to be accommodating with requests like early check-in. Several reviews specifically praise individuals for their exceptional customer service and problem-solving skills, contributing to a pleasant stay. However, some guests reported less positive interactions, describing certain staff members as rude, unprofessional, or unhelpful, particularly when addressing issues such as dirty rooms, lack of hot water, or key card malfunctions. While check-in and check-out processes are often described as quick and smooth, occasional delays or miscommunications were noted. Housekeeping service also received varied comments, with some praising its efficiency and others reporting missed cleanings or insufficient towel replenishment.

Additional Information
Several miscellaneous but important details emerge from guest reviews. The hotel has undergone renovations, contributing to a modern and clean aesthetic in common areas. Guests should be aware of the incidentals hold placed on credit cards upon check-in, which is typically $100 per room and can take an extended period (7-10 days) to be refunded, causing frustration for some. Unlike many other hotels, no complimentary breakfast is offered, and bottled water bottles are not provided in rooms, being available for purchase at a high cost at the reception. There are recurring mentions of security concerns, particularly regarding the parking lot and the general safety of the surrounding area, with reports of vehicle break-ins. Some guests also noted strong, unusual smells, including marijuana, in hallways and rooms. Additionally, the hotel has a long-stay policy that may limit consecutive nights, and some guests felt their rewards program benefits were not fully honored.