Holiday Inn Hazlet By Ihg

The hotel offers a distinctive experience, largely defined by its pet-friendly policy and the convenience of an attached Mexican restaurant, making it a popular choice for various travelers. Its strategic location near the PNC Arts Center is also a significant draw, particularly for concert-goers and event attendees. Guests frequently commend the hotel's overall cleanliness, the comfortable beds, and the generally friendly staff. This combination makes it an appealing option for travelers with pets seeking accommodating lodging, as well as families and business travelers looking for a hassle-free stay. To enhance the experience, guests are advised to confirm breakfast availability directly with the hotel, as this can be inconsistent, and to consider requesting a room away from high-traffic areas to mitigate potential noise disturbances.

Facilities & Amenities
The hotel provides a range of facilities designed for guest convenience, though some aspects receive mixed feedback. The swimming pool is often described as clean and appealing, especially for summer use, although some guests noted a need for more or repaired lounge chairs. A fitness center is available and generally found to be well-equipped and clean. However, the presence of only one small elevator can lead to inconveniences, particularly for those with mobility challenges. While free Wi-Fi is appreciated, in-room televisions are often reported as outdated, lacking modern streaming capabilities, and some USB charging ports are non-functional. Guests also noted issues with vending machines being old, expensive, or not accepting modern payment methods, and the laundry facility sometimes has limited working machines. Rooms typically include a mini-fridge, microwave, and Keurig coffee maker.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied, though many praise the rooms as generally clean and well-maintained. However, specific concerns were raised regarding uncleaned showers, visible hair, and stains on bedding or furniture in some instances. The overall room condition frequently draws comments about the property being dated or in need of renovation, with observations of patched ceilings, narrow hallways, and a lack of natural light due to windows facing interior corridors. Bed comfort is often highlighted as a positive, with many guests enjoying very comfortable beds and soft sheets, though some found mattresses either too soft or too firm. Noise levels are a recurring issue, with reports of thin walls allowing sound from adjacent rooms, hallways, and even loud AC units to disturb sleep. Bathrooms generally offer good water pressure but are sometimes described as outdated, prone to leaks, or lacking sufficient towels.

Dining & Food Quality
The attached Mexican restaurant consistently receives high praise from guests, who commend its authentic cuisine, flavorful margaritas, generous portions, and pleasant atmosphere, making it a significant highlight of the stay. In stark contrast, the breakfast experience is a frequent source of disappointment and confusion. Many guests reported that free breakfast was not available, or that the on-site restaurant was closed or undergoing remodeling, leading to a lack of dining options in the mornings. Some guests also mentioned being overcharged for a breakfast service that was ultimately non-existent. Room service has also been noted as limited or unavailable due to staffing constraints. While the restaurant provides a strong dining option for lunch and dinner, the lack of consistent or complimentary breakfast options is a notable drawback for many visitors.

Location & Accessibility
The hotel's convenient location is a significant advantage, frequently praised for its proximity to the PNC Arts Center, making it an ideal choice for concert-goers and event attendees. Situated near major roads, it offers easy access to various shops, restaurants, and other local attractions, as well as family residences in the area. Free parking is available on-site and generally accommodates guests well, though some large vehicle drivers reported specific issues with parking management. While the location offers excellent accessibility to destinations, some guests noted external disturbances or unsettling presences in the immediate vicinity outside the hotel, which occasionally impacted their comfort when navigating the surrounding area on foot.

Staff & Service
The staff and service at the hotel generally receive high marks, with numerous guests commending the friendly staff for their attentiveness and eagerness to help. Many individuals are specifically highlighted for their exceptional hospitality and professional demeanor. The check-in process is often described as quick and easy, contributing to a smooth arrival experience. However, feedback on housekeeping is mixed; while some appreciate daily cleaning, others reported issues with towel replenishment or intrusive cleaning staff. Several guests also noted difficulties with staff adequately addressing maintenance requests for issues within their rooms. A few isolated but significant negative incidents were reported, including instances of perceived unfair treatment, unaddressed complaints, and issues with loyalty program sign-ups without consent.

Additional Information
The hotel's pet-friendly policy is a key feature, appreciated by many travelers, though its implementation sometimes leads to dissatisfaction. Pet owners are often assigned to specific ground-floor sections with less secure entrances, leading to feelings of unease or being treated as "second-class citizens." There are also reports of staff improperly requesting documentation for service animals. The property itself is frequently described as dated or undergoing renovation, with some areas appearing unfinished or poorly maintained, impacting the overall aesthetic. Guests have also reported recurring issues with overcharging for rooms, pet fees, or security deposits, and difficulties in obtaining timely refunds. Additionally, some stays were disrupted by false fire alarms, and there were concerns about guest security due to unsecured external doors.