Hotel Holiday Inn Houston SW - Sugar Land Area (Houston, USA)

Guests thought that the prices that they paid to stay here were attractive. They often discussed the rates as being one of the most favourable parts about the hotel overall.

Guests were satisfied by the comfort of the beds in this property. They reported being able to sleep well. No matter if your reasons for being here are related to business or leisure, the supportive beds here could help you get the necessary rest.

Guests said they could tell that the hotel has been remodelled. They liked the results of those efforts and thought that the updates made the hotel become a more appealing place to stay,

Numerous reports from guests indicated that the staff are not sufficiently attentive. There were comments about how guests were not quickly acknowledged by the front desk staff, and also that when guests took the time to notify them about issues, the staff seemed indifferent and not committed to making things right. These factors caused guests to feel like service was not a priority.

Guests were not happy about learning that the hotel's breakfast is an additional charge. They also gave negative feedback to say that the prices they paid were not worthwhile based on the food that was offered.

Guests warned that the hotel's lifts are very slow, meaning they had to often wait longer than anticipated to use them. Furthermore, they said the lifts were frequently broken down, which was inconvenient for guests on the upper levels.