Holiday Inn Kingston-waterfront By Ihg

The hotel offers a memorable stay, particularly noted for its prime waterfront location with many rooms featuring balconies that provide stunning lake and harbor views. This makes it an excellent choice for sightseers and couples looking for a picturesque getaway, as well as families and business travelers who appreciate convenience and comfort. Guests consistently highlight the hotel's attentive staff, comfortable accommodations, and the ease of accessing downtown attractions. To enhance your experience, consider requesting a room on a higher floor for the best views, and be prepared for the additional cost of on-site parking.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest comfort and convenience. A heated indoor pool is a popular feature, especially for families, though some guests noted it could be cold or had minor cleanliness issues. The fitness center is well-equipped and offers pleasant views, allowing guests to maintain their routines. The hotel also features a unique robot delivery service, named Wolfe, which guests find charming and efficient for delivering amenities. Free Wi-Fi is available throughout the property, ensuring connectivity. Additionally, guests appreciate the presence of ice machines and vending machines for quick access to refreshments.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with many describing them as spacious and modern. The beds are consistently praised for their comfort and quality linens, ensuring a restful sleep. Rooms are typically equipped with a fridge and microwave, and a coffee maker, though some guests noted issues with the coffee makers or found them outdated. While most reviews are positive, some guests reported minor cleanliness issues, such as dirty balconies, hair in showers, or a musty smell in older sections. A recurring concern is noise levels, particularly from loud heating/cooling units and disturbances from other guests in hallways.

Dining & Food Quality
The hotel offers a breakfast buffet that receives mixed feedback; while many guests appreciate the variety and quality of hot and fresh options, it is often noted as expensive and not included in the room rate, with some finding the selection limited. The on-site restaurant, Wharf & Feather, is highly praised for its food quality, with specific mentions of delicious seafood, arancini, and beef sliders. The restaurant atmosphere, especially the waterfront patio and unique dining domes, is a significant draw. The bar is also popular, offering a pleasant environment and good service, with guests enjoying the happy hour. Catering for events and conferences is consistently rated as excellent.

Location & Accessibility
The hotel boasts a highly advantageous central location right on the waterfront, making it exceptionally convenient for guests. Its proximity allows for easy walkability to numerous restaurants, shops, and popular attractions such as Slush Puppie Place and various boat tours. Many rooms offer captivating harbor views or lake views, which are a major highlight for guests. While the location is a significant asset, parking is a notable point of concern. On-site parking is available but is consistently described as expensive and not included in the room rate, with some guests experiencing issues with the gate system or finding available spaces.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently commend their professionalism and welcoming demeanor, which significantly contributes to a positive stay. The check-in process is generally described as quick and easy, though a few guests reported delays during peak times. Housekeeping is noted for its thoroughness, and staff are often highlighted for their proactive approach in resolving any issues that arise, from room concerns to lost items. The bar and restaurant staff are particularly singled out for their engaging personalities and efficient service, enhancing the dining experience.

Additional Information
A frequent point of discussion among guests is the expensive parking fee, which is not included in the room rate and often comes as an unexpected charge upon check-out, leading to frustration. Many guests reported disturbances from loud heating/cooling units in rooms, as well as noise from other guests (especially children from sports teams) in hallways and common areas late at night. Some also noted street noise or sounds from nearby bus engines. While some areas have been updated, several reviews mention the hotel showing its age, with comments about dated decor, worn carpets, and maintenance issues like peeling wallpaper, broken fixtures, or low water pressure in showers. The hotel has a pet-friendly policy, with a designated floor for guests with animals.