Holiday Inn Leeds Garforth by IHG

This hotel is frequently chosen for its convenient location near the motorway, making it an ideal choice for overnight stopovers and business travelers seeking a functional stay. Its friendly and helpful staff consistently receive high praise, often going above and beyond to assist guests. While many appreciate the good value and comfortable accommodations, some note that certain areas of the hotel are in need of refurbishment. Families find the hotel suitable due to its family rooms and access to leisure facilities. To ensure a pleasant experience, guests might consider requesting a recently updated room and being aware of potential noise from other guests, especially during busy periods. The ample and free parking is a significant advantage for all visitors.

Facilities & Amenities
The hotel offers a range of leisure facilities, including a swimming pool, gym, sauna, and steam room. The pool is generally described as small but clean, often enjoyed by families and those looking for a refreshing dip, though some guests have encountered issues with it being booked or undergoing maintenance. The gym is noted as adequate and well-equipped for a workout. While the sauna and steam room are available, some visitors found them not consistently hot enough or in need of minor repairs. The bar area and lounge area are often highlighted as clean, modern, and spacious, providing comfortable spaces for relaxation. However, a recurring concern is the lack of a lift to upper floors, which can pose a significant challenge for guests with mobility issues or heavy luggage.

Cleanliness & Room Comfort
Guest feedback on room condition is mixed; many describe rooms as clean, comfortable, and tidy, with some noting them as modern and well-equipped. However, a notable number of reviews mention rooms feeling tired, dated, or worn, with instances of stains on carpets or furniture, and occasional reports of mould or a musty smell. Comfortable beds are frequently praised, contributing to a good night's sleep, though some find the sofa beds uncomfortable. In-room amenities typically include tea and coffee making facilities and a television, though some guests experienced issues with the TV not working. Bathrooms are often described as clean, but some are noted as small, with reports of broken fixtures or showers that flood the floor. Noise is a significant concern, with many guests disturbed by loud neighbors, banging doors, or corridor noise throughout the night.

Dining & Food Quality
The breakfast consistently receives positive feedback, with guests praising its good quality, excellent variety, and buffet style offering both hot and cold options. However, some minor issues include coffee machines being out of order or empty, and occasional reports of overcooked eggs or undercooked sausages. The restaurant and evening meal experiences are more varied. While some guests found the food good and tasty, others described it as expensive, with limited choices, especially for pre-paid packages. There were also reports of items being out of stock, such as certain burgers or drinks, and some dishes being of dissatisfying quality, like dry or undercooked food. The bar is noted for its expensive drinks and occasional understaffing.

Location & Accessibility
The hotel's convenient location is a major draw, particularly for those traveling by car, as it is situated close to the motorway. This makes it an ideal base for exploring nearby areas, including easy access to Leeds city center by car, bus, or train. Guests consistently appreciate the ample and free parking available on-site, which adds to the convenience of their stay. While the location is generally well-regarded for its connectivity, a significant point of concern for many guests is the hotel's accessibility. The absence of a lift to upper floors is frequently highlighted as a major inconvenience, especially for guests with mobility challenges or heavy luggage, making navigation through the hotel's long corridors and multiple staircases difficult.

Staff & Service
The hotel's staff are overwhelmingly praised for their friendliness, helpfulness, and professionalism. Many guests highlight their welcoming demeanor and willingness to go above and beyond to assist with requests, contributing significantly to a positive experience. The check-in process is often described as easy and quick, though some guests reported delays, issues with key cards, or being assigned the wrong room upon arrival. While the staff generally receive high marks, some reviews mention instances of understaffing, particularly in the bar and restaurant areas, which can lead to slower service. Housekeeping receives mixed feedback, with some guests noting clean rooms, while others reported issues with rooms not being serviced adequately or cleanliness concerns.

Additional Information
Guests frequently note that the hotel, despite its positive aspects, appears tired and in need of a refurbishment in certain areas, with some mentioning visible signs of wear and tear. A recurring concern is a pervasive damp or musty smell in corridors and some rooms, which detracts from the overall ambiance. While the hotel offers a pet-friendly policy, some guests found it challenging to locate suitable outdoor areas for their pets. Security is another point of discussion, with reports of unlocked side doors or issues with key card access, leading to some guests feeling less secure. Furthermore, some visitors experienced overbooking issues, leading to room changes or being redirected to other accommodations, which caused inconvenience.