Holiday Inn Little Rock-airport-conf Ctr By Ihg

This hotel is frequently praised for its exceptional customer service and the convenience of its on-site restaurant and bar, making it a memorable stay for many. Its proximity to the airport and the availability of a shuttle service are significant advantages, particularly for business travelers and those with early flights. The hotel's common areas are often described as impressive, contributing to a positive first impression. While many guests appreciate the overall cleanliness and comfort, some note that the property appears dated and could benefit from updates. The hotel is a suitable choice for groups attending conferences, pet owners (though with associated fees), and road trippers seeking a convenient overnight stop. To ensure a smooth experience, guests are advised to confirm breakfast inclusion and shuttle availability, as these aspects can sometimes vary.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience, including a fitness center for those wishing to maintain their routine. While some guests noted issues with ice machines and vending machines containing expired items, the presence of these amenities is generally appreciated. The hotel also provides laundry facilities, which are helpful for longer stays. Parking is available, though some guests reported fees or full lots, and accessibility can be challenging for those with mobility issues. The unique atrium design and catwalks are distinctive architectural features. However, many rooms lack modern conveniences such as USB charging ports, and some guests experienced issues with TVs not working or being difficult to operate.

Cleanliness & Room Comfort
Guests frequently commend the cleanliness of the rooms, with many finding the beds to be comfortable and conducive to a good night's sleep. The bathrooms are often described as updated and very clean, providing a pleasant experience. However, a notable concern for some guests was the presence of roaches, which significantly impacted their stay. Other recurring issues included torn carpet, a general musky smell in corridors, and problems with thermostats or AC units not functioning correctly or being excessively loud. Some rooms also presented minor maintenance issues such as wobbly toilets, burned out light bulbs, or sticky desktops, and a few guests reported issues with showers not draining or providing cold water.

Dining & Food Quality
The on-site restaurant and bar receive considerable positive feedback, with many guests praising the food quality as excellent and tasty. The breakfast buffet is often highlighted for its variety, including fresh fruit and quality bacon, and the restaurant staff are frequently commended for their attentiveness and friendly service, especially during group meals. However, a common point of contention is that breakfast is often not included in the room rate and is perceived as overpriced by some, with a few guests describing the offerings as nothing special or of lower quality compared to other hotels. Coffee quality can also be inconsistent, with some finding it cold or old.

Location & Accessibility
The hotel's location is a major draw due to its convenience to the airport, often being the closest option with a direct connection to the highway. Many guests appreciate the shuttle service to and from the airport, though its reliability and limited operating hours have been a frequent source of frustration, leading some guests to use ride-sharing services. While parking is available, some guests reported fees or difficulty finding spaces. The surrounding area is occasionally described as sketchy, raising safety concerns for some travelers. Additionally, some guests with disabled access needs found the hotel's layout and shuttle accessibility challenging.

Staff & Service
The hotel is widely recognized for its exceptional customer service, with many staff members described as friendly, helpful, attentive, and professional, often going "above and beyond" to assist guests. The quick check-in process and the responsiveness of housekeeping and maintenance staff are frequently praised. The restaurant staff also receive high commendations for their service. However, a significant number of reviews highlight negative experiences with certain front desk staff, describing them as rude, unwelcoming, or unprofessional, particularly during check-in or night shifts. Recurring issues include room keys that frequently stop working and staff being unhelpful in resolving these problems.

Additional Information
Guests should be aware of the hotel's pet-friendly policy, which comes with a notable fee. The hotel also offers a Park, Sleep, Fly program, though its terms and the reliability of the associated shuttle service have been inconsistent for some guests. A common complaint across multiple reviews is the presence of expired items in the vending machines, which can be inconvenient. Many rooms lack modern conveniences such as USB charging ports, requiring guests to bring their own adapters. The hotel's overall dated condition and unique atrium layout are frequently mentioned, contributing to mixed feedback regarding noise levels, with some finding the hotel quiet and others experiencing disturbances from parties or neighbors.