Holiday Inn Manchester Airport By Ihg

This hotel is highly regarded for its direct connection to the Airport Diner, a signature feature that offers guests convenient and highly-rated dining options right on site. Its strategic location near the airport makes it an ideal choice for airport travelers seeking ease of access for early flights or late arrivals. Guests consistently commend the hotel's overall cleanliness, the exceptional friendliness and professionalism of the staff, and the remarkable comfort of the beds and pillows. Despite its proximity to the airport, many visitors found the hotel surprisingly quiet. It caters well to families due to its amenities and comfortable accommodations, and is also suitable for business travelers and couples looking for a convenient and pleasant stay. To ensure a smooth experience, it is advisable to confirm the operational status of the pool and hot tub if these are key amenities for your visit, and to inquire about breakfast vouchers for the diner, as breakfast is not always complimentary.

Facilities & Amenities
The hotel offers a range of amenities that enhance the guest experience, most notably an indoor pool and hot tub, which are popular among guests, especially families. While many enjoyed these facilities, some noted that the hot tub was occasionally out of order, lukewarm, or had cleanliness issues, and the pool water temperature was sometimes reported as cold. Availability of pool towels was also an occasional concern. For those looking to stay active, a well-equipped fitness center is available, though some found it small. Guests appreciate the reliable and fast Wi-Fi throughout the property. In-room conveniences include a microwave and refrigerator, which are highly valued. The hotel also provides a laundry room and a business center. The shuttle service to and from the airport is a significant draw, offering great convenience, though a few guests experienced delays or communication issues. Parking is ample and convenient, with some guests noting a daily fee for extended airport parking.

Cleanliness & Room Comfort
Guests generally praise the hotel's cleanliness, describing rooms as spotless and well-maintained. The comfortable beds and high-quality linens are frequently highlighted, with many guests expressing how well they slept and their desire to know where the hotel sources its pillows. Rooms are often described as spacious, and the air conditioning is effective. While many found the hotel quiet, some reported occasional disturbances from street noise, a train whistle, or noise from adjoining rooms. Feedback on bathrooms is mixed; some appreciate the provided Dove body wash products, but recurring issues include low shower pressure, slippery tubs, visible mold around the tub or caulking, peeling wallpaper, and occasional leaks from showerheads or ceilings. Some found the bathrooms to be of small size. Additionally, sofa beds in some rooms were noted as uncomfortable, stained, or ripped, and curtains sometimes had issues with proper closure or had holes, allowing light to enter.

Dining & Food Quality
A standout feature of the hotel is the directly attached Airport Diner, which receives overwhelmingly positive feedback for its convenience and food quality. Guests consistently praise the diner's delicious and amazing food, often describing it as great comfort food with excellent value. The breakfast options are frequently mentioned as a highlight, though it's important to note that breakfast is typically not complimentary and may require a voucher or direct payment. The diner's atmosphere is often described as charming, with a 50's style or old-fashioned feel. While the diner is a major plus, some guests reported long wait times, especially during peak hours. The hotel also has a bar area within the diner, though some guests noted it lacks a separate lounge space.

Location & Accessibility
The hotel's location is a primary advantage, being very close to the airport, typically a 5 to 8-minute drive, which is ideal for travelers with early flights or late arrivals. The complimentary shuttle service to and from the airport is a key convenience, though a few guests reported issues with its timeliness or availability. The hotel is also conveniently located just a 5-minute drive from Downtown Manchester. Guests appreciate its proximity to various amenities, including other restaurants, shopping centers like the Mall of New Hampshire, and the SNHU arena. While some describe the surrounding area as an "industrial park setting," it is generally considered safe and easily accessible from major highways. Parking at the hotel is ample and convenient for guests.

Staff & Service
The hotel's staff consistently receives high praise for their exceptional friendliness, professionalism, and helpful demeanor. Many guests highlight their accommodating nature and willingness to go above and beyond to assist with requests. The check-in process is generally described as quick check-in and easy, with staff often able to facilitate early check-in. Guests appreciate the responsiveness of the staff in addressing issues, such as delivering fresh linens or changing rooms when problems arise. The shuttle drivers are frequently commended for their kindness and efficiency. While most housekeeping experiences are positive, a few guests reported inconsistencies, such as incomplete room servicing. Overall, the staff are seen as dedicated problem solvers who contribute significantly to a positive guest experience.

Additional Information
The hotel maintains a pet-friendly policy, allowing guests to travel with their dogs, and provides suitable areas for them. Some guests who are members of the rewards program benefits expressed appreciation for perks received during their stay. A recurring concern for a small number of guests involves overbooking, with reports of reservations being cancelled or guests being moved to other properties, sometimes due to unforeseen issues like "water leaks." Another minor but frequent inconvenience mentioned is issues with room key issues, where keys often deactivate, requiring daily re-activation at the front desk. Some guests also noted TV channel issues, where specific channels did not display the expected content. While many reviews describe the hotel as modern and updated, a few suggest it could benefit from further updates or renovations. Some guests also mentioned a destination fee or extra person charges.