Holiday Inn Mexico Zona Centro By Ihg

This hotel stands out for its rooftop pool and extensive gym facilities, offering guests exceptional wellness options. Its prime location near downtown attractions and public transport makes it an excellent choice for sightseers, business travelers, and families looking to explore the city. Guests consistently highlight the hotel's remarkable cleanliness, comfortable accommodations, and the exceptionally friendly and helpful staff. For those seeking a quiet stay, it is advisable to request a room away from areas prone to noise, such as maintenance rooms or ongoing renovations. Additionally, guests should be aware of specific pool access rules, as some facilities are shared with a fitness club, which can impact availability and require adherence to certain policies.

Facilities & Amenities
The hotel boasts a massive two-story gym that is frequently praised for its extensive selection of machines, yoga equipment, and free weights, a rare find in hotel fitness centers. Guests also appreciate the rooftop pool, which is heated and offers a pleasant swimming experience, complemented by a jacuzzi and readily available towels. For convenience, a Starbucks is located in the lobby, providing easy access to coffee and light refreshments. While the elevators are generally functional, some guests noted they can be sensitive or small. The hotel provides free Wi-Fi throughout, ensuring guests can stay connected, and the presence of ice machines on various floors adds to the overall convenience.

Cleanliness & Room Comfort
Guests consistently commend the hotel's impeccable cleanliness and the overall comfort of the rooms. The spacious rooms are well-equipped, featuring comfortable beds with high-quality linens and a choice of soft or firm pillows, ensuring a restful sleep. Modern bathrooms with good shower pressure and full shower doors are also frequently highlighted. In-room amenities include a coffee maker, safe, iron, hairdryer, and TV with various channels. While many rooms offer a quiet atmosphere, some guests reported issues with noise levels from street traffic, nearby construction, or internal hotel operations like the linen room. A recurring point of feedback is the absence of a mini fridge and kettle in the rooms, which some guests found inconvenient.

Dining & Food Quality
The hotel's dining options receive generally positive feedback, particularly the breakfast buffet, which is described as comprehensive and tasty. Guests appreciate the variety of food, including an omelette station and a good selection of Mexican dishes. However, some guests noted that the breakfast can be somewhat pork-heavy, with fewer chicken-based or international hot options. The on-site restaurant is considered decent, offering a good selection of food for other meals, and the bar provides a pleasant atmosphere for drinks. While the food quality is generally good, some guests found the breakfast to be on the pricier side, and a few experienced issues with the restaurant service or food preparation.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within walking distance of many popular attractions and public transportation. It is conveniently situated near the historical center, the Angel de la Independencia, and the Monumento a la Revolución. The hotel offers easy access to public transportation, including a nearby metrobus line and metro station, making it simple to navigate the city. While the immediate surrounding area of Buenavista is described as safe, some guests noted its appearance can be somewhat neglected, with ongoing street renovations and construction. Parking is available, though it can be limited and sometimes prioritizes gym members over hotel guests, and some found it to be expensive.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and attentive service. Many guests highlight the positive interactions with bellhops, concierge staff, and restaurant staff, who go above and beyond to assist with requests and provide recommendations. The check-in process is generally described as smooth and quick, though a few guests reported delays or issues with room readiness. While the majority of feedback on service is positive, some guests experienced less welcoming interactions with front desk personnel, particularly concerning IHG benefits or specific room issues. Overall, the dedication of the staff to guest satisfaction is a recurring theme.

Additional Information
Guests should be aware of specific pool access rules, which are often described as strict, including requirements for swim caps and limited lane availability due to shared use with a fitness club. The hotel has been undergoing ongoing renovations and maintenance, which some guests noted resulted in noise or paint smells in certain areas. While the hotel aims to provide a seamless experience, some guests reported issues with room key deactivation and problems with the security box not accommodating larger items. There were also instances of unexpected additional charges for items like swim caps or damaged towels. Guests should also note that the hotel's IHG rewards program benefits were not always consistently recognized by the front desk.