Holiday Inn Mishawaka - Conference Center By Ihg

The hotel is frequently chosen for its convenient location near major sports complexes and the Notre Dame campus, making it a popular choice for families attending youth tournaments and Notre Dame visitors. Guests often highlight the friendly and helpful staff as a significant positive, contributing to a welcoming atmosphere. While many appreciate the cleanliness of the rooms, some report issues with maintenance and persistent odors. The on-site restaurant and bar are noted features, though their operational hours and offerings can be inconsistent. To ensure a smooth stay, it is advisable to confirm the availability and heating status of the pool, especially if traveling with children, and to inquire about any large group bookings that might impact noise levels.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are notably mixed. The indoor pool is a major point of contention, with numerous guests reporting it to be cold, murky, or even not functioning due to a broken heater, leading to significant disappointment, especially for families. The fitness center has also received criticism, with reports of treadmills not working and a lack of towels or wipes. While laundry facilities are available, some guests found the dryer to be ineffective and noted that complimentary detergent was not provided as advertised. The elevators are occasionally described as outdated, slow, or making concerning noises.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is varied. Many guests found their rooms to be clean and spacious, with some praising the comfortable beds and soft pillows for a restful sleep. However, a significant number of reviews mention issues such as a persistent musty odor, mold-like smells, or the scent of stale cigarettes in rooms and hallways. Specific complaints include uncomfortable mattresses, wobbly toilets, non-functioning showers or shower diverters, and peeling veneer in bathrooms. Noise can also be a concern, with reports of thin walls and slamming doors disrupting sleep, particularly when large groups or youth sports teams are present.

Dining & Food Quality
The hotel's dining options receive mixed reviews. While some guests found the breakfast to be good with a variety of choices and excellent service, many were disappointed that it was not complimentary, requiring an additional purchase. There are reports of undercooked eggs and understaffed breakfast service leading to delays. The restaurant and bar are appreciated for their convenience, with some guests praising the food quality and friendly bartenders. However, recurring issues include the bar closing early (sometimes as early as 10:00 PM), a lack of draft beer, and a limited menu. Some guests also reported being overcharged for drinks or experiencing service inconsistencies.

Location & Accessibility
The hotel's location is consistently praised for its convenience and accessibility. It is situated within easy reach of the Notre Dame campus and stadium, making it an ideal base for game weekends and university visits. Guests appreciate its proximity to various shopping areas and restaurants, providing ample options for dining and entertainment. The hotel is also conveniently located near a major sports complex, attracting many teams and event attendees. Parking is generally described as plentiful and well-lit, though it can become tight during busy weekends or when semi-trucks occupy multiple spaces.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentive service. Guests frequently highlight the positive interactions with front desk personnel, noting their professionalism and willingness to assist with requests, including quick check-in processes and accommodating early arrivals. Maintenance staff are commended for their prompt response to repair needs. However, some guests experienced significant overbooking issues, leading to rooms not being available upon arrival, which staff sometimes struggled to resolve effectively. While housekeeping is generally seen as efficient, a few guests noted minor oversights or personal belongings being moved.

Additional Information
A recurring issue highlighted by guests is the hotel's overbooking policy, which has led to frustrating situations where confirmed reservations were not honored upon arrival, forcing guests to seek alternative accommodations or accept less desirable rooms. The presence of large youth sports teams and wedding parties often results in significant noise disturbances throughout the hotel, particularly in hallways and common areas, with guests noting a lack of enforcement of quiet hours. Furthermore, many guests expressed disappointment that breakfast is not complimentary, a policy that deviates from expectations at similar establishments and adds an unexpected cost to their stay.