Holiday Inn Monterrey Norte By Ihg

This hotel is highly regarded for its attentive staff and excellent location, making it a popular choice for various travelers. Its signature feature is the on-site Astros restaurant, which consistently receives praise for its delicious food and service, significantly enhancing the guest experience. The hotel's commitment to cleanliness and providing comfortable accommodations is frequently highlighted by visitors. It is particularly well-suited for business travelers attending meetings or training sessions, families seeking a safe and convenient base with spacious rooms, and sightseers due to its easy access to public transportation and local attractions. To ensure a smooth stay, guests are advised to carefully confirm their booking details and inquire about specific room features like air conditioning functionality or the availability of an elevator, especially if mobility is a concern.

Facilities & Amenities
Guests appreciate the range of facilities available, though some aspects receive mixed feedback. The laundry service is noted for its responsiveness, with one guest reporting a quick repair of a broken washing machine. A dedicated smoking area within the property is a welcome amenity for many. The fitness center is available, with some finding the equipment in good working order, while others describe it as basic and in need of renovation, also noting limited hours. The swimming pool is generally liked for its size and cleanliness, though some guests mention the water can be cold and that it closes early. Wi-Fi connectivity is consistently reported as strong and reliable throughout the hotel. Ample and secure parking is a significant convenience for those traveling by car. However, some guests express concern over the lack of an elevator in certain sections, which can be challenging for guests with mobility issues.

Cleanliness & Room Comfort
The hotel generally receives high marks for its cleanliness, with many guests describing rooms as very clean, tidy, and well-maintained, contributing to a pleasant environment. The beds are frequently praised for being very comfortable, ensuring a restful night's sleep. However, feedback on room condition is mixed; while some find rooms spacious and fresh, others perceive them as dated, noting older carpets, furniture, and issues like loose desks or doors. Some rooms are also described as having insufficient illumination. Regarding in-room amenities, some guests note the absence of a mini-fridge, coffee maker, or conditioner. Noise levels are a point of varied experience; some guests report a quiet stay, while others mention disturbances from hallway noise or mechanical sounds from pumps and pipes, and some have experienced issues with the air conditioning not functioning optimally, being noisy, or even emitting unpleasant odors.

Dining & Food Quality
The hotel's Astros restaurant is a standout feature, widely praised for its excellent food quality, delicious meals, and attentive service, making it a highlight for many guests. The room service is also highly regarded for its efficiency, extensive menu, and tasty food. However, feedback on the breakfast experience is varied. While many appreciate the variety and taste of the buffet, some guests find the included breakfast to be basic or limited, and a few have reported issues with food quality, such as hard bread or hair in food. The breakfast area can also become very busy, especially on weekends. The bar has received some comments about drinks seeming diluted. Overall, the hotel's dining options are a strong point, though the breakfast experience can be inconsistent.

Location & Accessibility
The hotel boasts a central location that is highly convenient for guests. It is situated just a short walk, approximately 100 meters, from the Anáhuac metro station, providing easy access to various parts of the city, including the airport. The surrounding area is well-equipped with essential amenities, including ATMs, pharmacies, and large grocery stores like HEB and Soriana, all within easy reach. Its proximity to major avenues like Universidad and Anáhuac ensures easy access from all directions. The hotel is also a practical choice for those attending events at the Estadio Mobil Super or Estadio Universitario. While the immediate vicinity is bustling, the hotel itself is considered safe and secure. Ample parking is available on-site, adding to the convenience for guests traveling by car.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight the excellent service provided, noting that staff members go above and beyond to assist with requests. The check-in and check-out processes are generally described as quick and efficient. Housekeeping is often commended for keeping rooms clean and well-maintained, though a few isolated incidents of missed cleaning or issues with in-room amenities have been reported. While most interactions with reception are positive, some guests have experienced challenges with booking discrepancies or specific requests. The restaurant staff is largely seen as cordial and attentive, contributing to a pleasant dining experience, though there have been occasional reports of less satisfactory service from certain individuals. Overall, the hotel's commitment to providing excellent service is a recurring theme in guest feedback.

Additional Information
Guests should be aware that the hotel has a policy regarding outside food for meetings, which is generally not permitted, and that credit days for payment are typically not offered. There have been instances of booking discrepancies, including reservations being canceled without prior notice or rooms being sold at different rates upon arrival, particularly during high-demand events, leading to frustration for some guests. Some visitors have noted that the hotel feels older and could benefit from renovations in certain areas. A unique feature mentioned is the presence of a designated smoking area within the property, which is appreciated by guests who smoke. It is also worth noting that the hotel's water supply is generally considered safe for consumption, with guests reporting no issues.