Holiday Inn Monterrey Valle By Ihg

This hotel is highly regarded for its excellent location, providing convenient access to major shopping malls, diverse restaurants, and key corporate areas. It is a popular choice for business travelers seeking proximity to their work, families looking for spacious accommodations and nearby entertainment like Kidzania, and shoppers eager to explore the surrounding retail options. Couples also find it suitable for weekend getaways due to the vibrant local scene. Guests frequently commend the hotel's cleanliness, the quality of its breakfast buffet, and the generally attentive service from the staff. While the hotel offers a comfortable stay, guests should be aware of ongoing remodeling efforts, particularly concerning the elevators, which can lead to longer wait times. To enhance your experience, it is advisable to confirm breakfast inclusion with your booking, as this can sometimes be a point of confusion, and consider requesting a room on a higher floor for better views.

Facilities & Amenities
The hotel offers a range of facilities, though some are undergoing improvements or show signs of age. A significant point of feedback revolves around the elevator situation, with only one often being operational due to remodeling, leading to considerable wait times for guests. The gym facilities are frequently described as poor, lacking in equipment, or being outdated and dirty. While the hotel has a pool, it is sometimes reported as being closed, unheated, or unclean. On the positive side, guests appreciate the reliable free Wi-Fi connectivity throughout the property and the convenience of free parking. Other amenities like vending machines and ice machines are available, and the hotel provides meeting rooms for business needs. Some guests note the absence of an in-room safe in their accommodations, which can be an inconvenience.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and appreciate the comfortable beds and quality linens, which contribute to a restful stay. The bathrooms are also noted for their ample size. However, a recurring concern is the presence of a strong humidity smell or dampness in some rooms and hallways, which can be off-putting. Many reviews mention dirty carpets that can leave feet feeling sticky, suggesting a need for deeper cleaning or replacement. While rooms are typically clean upon arrival, some guests have reported issues with noisy air conditioning units, even when turned off, impacting sleep quality. There are also mentions of old mattresses that may sag, and occasional problems with missing amenities like working phones, jetted tubs, or sufficient towels.

Dining & Food Quality
The breakfast buffet consistently receives high praise from guests, often described as excellent with a wide variety of options, including fresh fruit, hot dishes, and an omelet station. The food quality is generally considered very good, and the coffee is also well-regarded. Many guests highlight the attentive staff in the restaurant during breakfast hours. However, some guests find the breakfast menu to be repetitive if staying for multiple days, with limited changes to the daily offerings. While the restaurant generally serves good food for other meals, some experiences mention slow service or a lack of variety for lunch and dinner. Room service is available but is not offered 24/7, which can be a limitation for late-night dining.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy walking distance of major shopping malls such as Fashion Drive, Plaza Fiesta, Metropolitan, and Main Center. This prime spot also provides convenient access to numerous restaurants and is particularly beneficial for those visiting corporate areas or nearby hospitals. The area is widely considered safe, making it comfortable for guests to explore on foot. While the hotel offers free parking, some guests note a lack of dedicated security personnel or control over entries and exits. Accessibility to other parts of the city, like Santa Lucia, may require a longer drive, and crossing the main boulevard often involves using a footbridge with many steps.

Staff & Service
The staff at this hotel are largely commended for their friendliness, helpfulness, and attentive service. Guests frequently praise the efficiency of the quick check-in/out process and the willingness of staff to accommodate requests, such as room changes or providing meeting spaces. The housekeeping team is often highlighted for maintaining clean rooms, and the restaurant service and bar service receive positive mentions for their professionalism. However, feedback is mixed regarding consistency, with some guests reporting instances of unhelpful or rude reception staff, particularly when issues arise. There have been concerns about slow problem resolution for maintenance issues like air conditioning or missing items, and some guests experienced miscommunication regarding laundry service or breakfast inclusions.

Additional Information
Guests should be aware that the hotel is currently undergoing remodeling, which primarily impacts the elevators, leading to only one being operational at times and causing significant wait times. This renovation also means that some facilities may appear older or in need of updates. For members of the loyalty program, IHG Rewards benefits are often recognized and appreciated, with some guests receiving perks like room upgrades. The hotel offers a convenient late check-out time of 1 PM, allowing for a more relaxed departure. While a shuttle service is available for local transport, some guests have reported drivers explicitly asking for tips. Other minor issues include occasional hot water issues and the absence of an in-room safe or sufficient power outlets in some rooms.