Holiday Inn New York City - Wall Street By Ihg

The hotel's most notable feature is its prime location in downtown Manhattan, offering unparalleled access to major attractions and public transportation. This makes it an excellent choice for sightseers and tourists eager to explore the city's iconic landmarks, as well as business travelers needing convenient access to the Financial District. Guests frequently highlight its proximity to the World Trade Center, 9/11 Memorial, and various subway lines, making navigation effortless. While many appreciate the value it offers for a New York City stay, feedback on room conditions and amenities is mixed. Most guests find the staff friendly and helpful, contributing positively to their experience. To maximize your stay, be prepared for compact room sizes typical of the city and manage expectations regarding on-site dining, as the hotel primarily offers a basic grab-and-go breakfast. Additionally, leveraging the extensive subway network nearby is highly recommended for efficient travel throughout the city.

Facilities & Amenities
The hotel features a small lobby that can feel cramped, especially during peak check-in or check-out times, with limited seating available. Guests frequently report issues with the Wi-Fi signal, noting it can be weak or unreliable, which can be inconvenient for those relying on internet access. The ice machine is a recurring point of frustration, often reported as broken or out of order, and there is no refrigerator or microwave in the rooms, which many guests find to be a significant drawback. The fitness center is frequently mentioned as being closed or unavailable for use. While the hotel offers vending machines for water, some guests have experienced difficulties with luggage storage services, finding them inconsistent or unavailable, despite prior assurances. The hallways are described as narrow, and some guests have noted issues with the elevators, including missing buttons or slow service.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is notably mixed. Many guests find the beds comfortable and the rooms generally clean upon arrival, ensuring a restful night's sleep. However, a significant number of reviews highlight issues with room condition and cleanliness, including reports of mold, dirty carpets, and uncleaned areas. The room size is consistently described as very small or tiny, which is a common characteristic for New York City hotels but can be challenging for guests with luggage. The bathroom is also often noted for its compact size, with frequent complaints about the shower curtain being too short, leading to water on the floor, and some mentioning bathroom doors that hit the toilet. Noise levels vary, with some guests enjoying quiet stays, while others report disturbances from noisy heating or air conditioning units and occasional sounds from neighbors or service areas. Furthermore, several guests have reported unpleasant odors in their rooms, including smells of smoke, urine, or dampness, and issues with the AC/heating units not functioning properly.

Dining & Food Quality
The hotel's dining options receive consistent feedback regarding their limited nature. The on-site restaurant or bar is frequently reported as being closed or under construction, leading to disappointment for guests expecting full dining services. Instead, the hotel offers a basic grab-and-go breakfast in the lobby, which typically consists of tiny muffins, coffee, and occasionally other minimal items like yogurt, fruit, or granola bars. Many guests find this offering to be insufficient and express dissatisfaction with the lack of variety and quality, especially given that some had expected a more substantial breakfast. While this serves as a quick start to the day, guests are advised to explore the numerous nearby eateries for more comprehensive meal options. The hotel does provide complimentary water bottles daily, and sometimes offers evening snacks like popcorn or cookies, which are appreciated by some.

Location & Accessibility
The hotel's central location in the Financial District is consistently praised as its strongest asset, providing excellent accessibility to numerous key attractions and transportation hubs. Guests appreciate being within easy walking distance of the World Trade Center, 9/11 Memorial, Oculus, Wall Street, Battery Park, and Trinity Church. The proximity to multiple subway stations and bus stops is a significant advantage, offering convenient and efficient travel to other parts of New York City, including direct routes from the airport. The surrounding neighborhood is generally described as safe, quiet, and bustling, with a wide array of restaurants, cafes, and shops nearby. While the location is ideal for exploring downtown, parking is often cited as a challenge, being expensive and typically requiring off-site arrangements, which can add to the overall cost and inconvenience for those traveling by car.

Staff & Service
Feedback on the hotel's staff and service is varied, with many guests commending the friendly staff for their helpfulness and attentiveness. Positive experiences often highlight staff members who provide excellent directions, accommodate requests for extra towels or room changes, and ensure a smooth check-in process. However, a notable number of reviews describe negative interactions, citing instances of rude staff, unprofessional behavior, and a lack of empathy, particularly during check-in or when addressing issues. Housekeeping service also receives mixed reviews; while some guests report daily room cleaning and fresh towels, others experience inconsistent service, including missed cleanings or insufficient supplies. Issues with luggage hold services are also mentioned, with some guests being unable to store their bags or facing unexpected restrictions. Overall, while many staff members strive to provide good service, there are instances where the guest experience falls short due to perceived unhelpfulness or poor communication.

Additional Information
Guests should be aware that the hotel often charges an unexpected destination fee upon arrival, which some find was not clearly communicated during booking. The property itself is frequently described as an old building in need of significant updating and renovation, with many visible signs of wear and tear, including outdated decor, broken fixtures, and general disrepair. Specific issues mentioned include heating units that are noisy or malfunction, electrical outlets that are loose or non-functional, and TVs with limited channels or poor signal. The shower design often leads to water on the floor due to short curtains or poor drainage. Some guests who are members of the IHG loyalty program have expressed disappointment with a lack of recognition for their status or issues with receiving points. These factors contribute to a perception that the hotel's maintenance and amenities do not always align with expectations for a modern stay.