Holiday Inn Philadelphia-cherry Hill By Ihg

The hotel offers a modern and comfortable stay, distinguished by its newly renovated rooms and a convenient location that provides easy access to both local attractions and nearby Philadelphia. Its signature feature is the presence of an indoor heated pool, making it a popular choice for families seeking recreational options like the Adventure Aquarium or Diggerland. Guests frequently highlight the hotel's overall cleanliness, the comfort of its accommodations, and the generally helpful demeanor of the staff. For sightseers and business travelers, the hotel's proximity to major highways and various dining and shopping options makes it a practical base for exploring the region or attending events. To ensure a pleasant experience, guests are advised to confirm their room type to secure a recently updated space and to be aware of potential noise from other guests or nearby train tracks, which some reviews mention.

Facilities & Amenities
The hotel provides a range of facilities and amenities designed to enhance guest comfort and convenience. A standout feature is the indoor heated pool, which is a significant draw for many, especially families, though some guests reported it being murky or having a strong chlorine smell, and occasionally closed for maintenance. An outdoor pool is also available, though its operational status varies. Guests appreciate the presence of a fitness center for workouts, a laundry station for extended stays, and well-equipped meeting rooms for business needs. Rooms are equipped with modern conveniences like charger ports and Bluetooth mirrors, and the hotel offers free Wi-Fi. Some guests noted issues with limited TV channels or the absence of smart TV capabilities, and there were occasional reports of elevators being out of service.

Cleanliness & Room Comfort
Guests frequently commend the hotel for its clean rooms and overall comfort, often noting the positive impact of recent renovations. Many describe the rooms as spacious and appreciate the comfortable beds with soft sheets and towels, ensuring a restful sleep. The modern bathrooms are a highlight, featuring walk-in showers and defogging mirrors. The AC generally works well, providing a comfortable climate. However, feedback on noise levels is mixed; some guests experienced noisy rooms due to thin walls, hallway activity, or proximity to train tracks. While most reviews praise cleanliness, some isolated incidents mentioned mold or holes in the ceiling in bathrooms, urine smell in specific rooms, or issues like broken bathroom door knobs and refrigerators being shut off. A significant concern for some guests was the presence of bed bugs and mice, leading to dissatisfaction.

Dining & Food Quality
The hotel features an in-house restaurant, "Infused," which receives generally positive feedback for its good food and diverse selections for both dinner and breakfast. Many guests praise the quality of the meals, highlighting specific items like breakfast potatoes and garlic parm chicken. The bar area is often described as friendly and well-stocked, with some guests commending the good service provided by the staff. However, a recurring point of contention is the absence of complimentary breakfast, with guests noting that breakfast is not buffet-style but rather a menu-based service, which some found expensive. The "grab and go breakfast" option was also described as minimal. Some guests experienced slow service due to understaffing or found the restaurant prices to be high, and there were occasional reports of the restaurant or bar having sporadic hours or being closed.

Location & Accessibility
The hotel boasts a great location, frequently cited as a major advantage due to its convenient proximity to various attractions and amenities. Guests appreciate being close to extensive shopping centers and numerous restaurants, making dining and entertainment easily accessible. It offers easy access to local landmarks like Cooper River Park and family-friendly destinations such as the Adventure Aquarium and Diggerland. Its strategic position also provides easy access to Philadelphia, being only about 20 minutes away and well-connected via the PATCO train station and major highways like 295. The hotel offers ample parking, with some guests specifically noting free parking. However, some reviews mention challenges with road construction impacting entry, and isolated concerns about the immediate surrounding area. A significant security concern noted by some was a broken parking lot door that allowed unrestricted access to elevators.

Staff & Service
The staff and service at the hotel generally receive high praise, with many guests highlighting the friendly staff and their helpful and attentive service. The check-in process is often described as quick and efficient, contributing to a positive first impression. Guests appreciate the staff's accommodating nature, particularly in resolving issues like connecting rooms or hot water problems. However, feedback is mixed, as some guests reported less hospitable or even rude interactions, particularly at the front desk or in the bar/restaurant. While many commend the professional and responsive demeanor of the team, a few instances of staff being perceived as disinterested or unbothered were noted. Housekeeping service also received varied comments, with some guests mentioning loud staff or rooms being skipped, while others found them attentive.

Additional Information
Several important details, not fitting into other categories, emerged from guest feedback. A significant recurring issue was pest issues, with multiple guests reporting the presence of mice and bed bugs in their rooms, leading to considerable dissatisfaction and room changes. Guests also experienced problems with hot water availability due to boiler issues, impacting their stay. While renovations have modernized the hotel, some guests noted that TV channel selection was limited and TVs were not smart-enabled. Concerns about security measures were raised, particularly regarding a broken side door allowing unsecured access. Some guests reported issues with deposit return after their stay. The hotel's food delivery policy requires guests to pick up orders from the lobby, as deliveries are not brought to rooms. Additionally, some guests found the QR code for tipping housekeeping to be non-functional, making it difficult to leave gratuities.