Holiday Inn Resort Deadwood Mountain Grand By Ihg

This historic property offers a unique blend of old-world charm and modern comfort, making it a memorable destination. Its signature feature is its historic building which houses a vibrant attached casino and entertainment venue, providing a comprehensive experience without needing to leave the premises. The hotel is ideal for couples seeking a romantic getaway, families exploring the area, sightseers wanting easy access to local attractions, and business travelers appreciating the convenient amenities. Guests consistently highlight the exceptionally comfortable beds and the generally attentive staff who contribute to a welcoming atmosphere. The hotel's central location in town, while offering quiet surroundings, is also a significant draw. For those traveling with furry companions, the pet-friendly policy is a standout feature. To enhance your stay, be prepared for the unique access route through the casino and multiple elevators, and consider utilizing the bellman service for luggage.

Facilities & Amenities
Guests find the hotel's lobby to be a welcoming and comfortable space, perfect for relaxation. The property boasts an attached casino and a dedicated sports book, offering entertainment options directly on-site. While some guests enjoyed the pool and hot tub, noting their cleanliness, others reported cloudy water or that these facilities were temporarily closed for renovations. A fitness center is available, though some suggest it could benefit from more diverse equipment. Wi-Fi access is provided, with most guests finding it reliable, though a few experienced connectivity issues. The hotel demonstrates some eco-conscious efforts with refillable soap dispensers in rooms, yet some guests noted the use of Keurig coffee pods and plastic cups as less environmentally friendly. For convenience, vending machines are present, though some found the prices to be high. The hotel also features a concert venue and a coffee shop, adding to the on-site offerings. Luggage carts are available to assist guests with their belongings.

Cleanliness & Room Comfort
Guests consistently praise the clean rooms and overall comfort provided. The comfortable beds with high-quality linens are frequently highlighted, ensuring a restful sleep, though a few guests wished for more diverse pillow options. The rooms are notably quiet due to excellent soundproofing, with many guests reporting they heard no noise from hallways or even concerts held on-site. Spacious bathrooms are appreciated, often featuring good showers, though some noted issues with water pressure or drainage. Many rooms offer pleasant city views or feature balconies, enhancing the stay. In-room amenities include a refrigerator and microwave, often discreetly placed behind rattan doors, and large televisions that can be angled for optimal viewing. While the majority found rooms immaculate, a few isolated comments mentioned concerns about carpet cleanliness or hair in the shower. One guest noted the heating system could be noisy.

Dining & Food Quality
The hotel features an on-site restaurant, Dale's, which receives generally positive feedback for its food quality and friendly service, with many guests finding the meals reasonably priced. Breakfast is available and described as good, though it is not complimentary, and some guests desired more healthy options. Room service is frequently praised for its efficiency and delicious offerings. The bar area is highlighted for its welcoming atmosphere and attentive staff, with some guests enjoying the patio dining option, especially when live music is featured. While most dining experiences are positive, a few guests reported mixed experiences with specific dishes or service at breakfast, and some felt the restaurant's food choices were limited at times. The hotel also hosts a coffee shop which is appreciated for its convenience and friendly baristas.

Location & Accessibility
The hotel boasts a highly convenient central location, situated just one block off Main Street, making it within easy walking distance to Deadwood's historic district, shops, and restaurants. Guests appreciate being close to the action yet in a quieter area. Parking is a significant advantage, with a spacious parking garage available, often described as beneficial and easy to navigate, though some larger vehicles might find it challenging. Both self-parking and valet parking services are offered. A unique aspect of the hotel's design is the required casino access to reach the lobby and rooms, which involves navigating through the casino floor and utilizing multiple elevators. While some guests found this a minor inconvenience or a "maze," others viewed it as part of the hotel's historic charm and an easy process once understood.

Staff & Service
The hotel consistently receives high praise for its friendly staff, whose helpfulness and professionalism are frequently highlighted. Guests often commend the attentive service provided across all departments, from the front desk to the restaurant and bar staff. While many experienced a quick check-in process, a few guests reported isolated issues with wait times or specific interactions. The valet service is noted for its efficiency and courtesy, and the bellmen are particularly appreciated for assisting with luggage and offering rides to Main Street. The hotel's pet-friendly service is a standout, with staff going above and beyond to welcome furry guests. Housekeeping is generally lauded for maintaining clean rooms. Overall, the staff's commitment to guest satisfaction is a recurring theme, contributing significantly to a positive stay.

Additional Information
The hotel maintains a highly accommodating pet-friendly policy, welcoming dogs with special amenities like welcome gifts and designated outdoor areas, including a dog run up the hill. Guests should be aware of potential hidden fees and parking fees that may be added to the initial booking cost, which some found unexpected. The property has undergone various renovations, with some guests noting temporary closures of facilities like the pool and hot tub during their stay. While the attached casino experience offers convenience, some guests expressed concerns about the "win ability" of the machines compared to other local establishments. The hotel is uniquely situated within a transformed historic mill property, which contributes to its distinctive multi-level layout and the need for multiple elevators to access rooms.