Holiday Inn Rome - Eur Parco Dei Medici By Ihg

This hotel offers a comfortable and welcoming experience, particularly noted for its spacious rooms and convenient location that serves as an excellent base for business travelers and those needing easy access to the airport. Its signature feature is the blend of accessibility to transport hubs with a tranquil atmosphere, making it a suitable choice for tour groups and families seeking a relaxed stay away from the city's hustle. Guests consistently highlight the hotel's cleanliness, the generally comfortable accommodations, and the attentive service provided by the staff. For a more restful experience, guests might consider requesting a room away from elevators or high-traffic areas, and it's advisable to clarify shuttle service details in advance to ensure smooth transfers.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest comfort. Many guests praise the large and beautiful swimming pool, though it is noted that swim caps are mandatory for its use, which some find inconvenient. The hotel offers reliable free Wi-Fi throughout the property, ensuring guests can stay connected. A well-equipped fitness center is available for those wishing to maintain their workout routine. While some rooms may lack a safe box or refrigerator, the hotel generally maintains a good standard of amenities. Parking is available on-site, described as convenient and spacious, though it incurs an additional charge.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, describing rooms as spotless, pristine, and well-maintained. The spacious rooms are a recurring positive, often featuring large beds that contribute to a comfortable stay. However, feedback on bed comfort is mixed, with some finding them excellent while others describe them as less than ideal or smaller than expected. A significant concern for many guests is noise levels, with reports of thin walls allowing sounds from neighboring rooms, hallways, and even construction work to be heard. Bathrooms are generally clean and spacious, though some are noted as dated, and issues like slippery tubs, short shower hoses, or a lack of conditioner have been mentioned. Some guests also reported an old or smoky carpet smell in certain rooms.

Dining & Food Quality
The hotel's dining options receive varied feedback. The breakfast buffet is frequently praised for its wide variety, abundance, and quality, offering both sweet and savory choices. However, some guests found the breakfast to be mediocre, repetitive, or of lower quality, with specific mentions of undercooked eggs or tasteless bread. The on-site restaurant generally garners positive comments for its good food quality, curated dishes, and attentive service, with some guests highly recommending it for dinner. Conversely, some found the restaurant to be expensive, with limited menu options or occasional service issues. The bar area is often highlighted for its pleasant atmosphere and good service.

Location & Accessibility
The hotel's location is a key aspect of guest feedback, primarily valued for its proximity to Fiumicino Airport, typically a 10-15 minute drive. It is also conveniently located within a 5-10 minute walk to the Muratella train station, providing easy access to both the airport and Rome's city center, though reaching central attractions often requires a transfer to the metro or a longer walk. Many guests note that the hotel is far from the city center, making it less ideal for tourists who prefer to walk to attractions. The immediate surrounding area is described as a business district with limited walkable options for shops, restaurants, or supermarkets, necessitating reliance on hotel services or transportation. Parking is available on-site for a fee.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight their attentiveness and willingness to go above and beyond to assist with requests, directions, and problem-solving. The check-in and check-out process is generally described as quick and efficient. While most interactions are positive, some guests reported issues with staff communication, particularly regarding construction noise or shuttle service details, and a few noted a language barrier with some team members. Despite isolated incidents of perceived unresponsiveness or initial indifference, the overall sentiment is that the staff strives to provide excellent service.

Additional Information
Guests should be aware of certain hotel policies and features that impact the stay. The mandatory swim cap policy for the pool is a frequent point of contention for many guests. While the hotel's infrastructure is generally well-maintained, some areas are noted as dated and could benefit from modernization. The airport shuttle service is available, with free transfers from the airport to the hotel, but a fee applies for transfers back to the airport, and 24-hour advance notice is required. Some guests experienced issues with billing and refunds, advising careful review of charges. It is also noted that daily water replacement in rooms is not standard, and some rooms lack electrical sockets near the bed.