Holiday Inn Savannah Historic District By Ihg

The hotel's most notable feature is its excellent central location, making it an ideal base for sightseers and couples looking to explore the city on foot. Guests frequently highlight its proximity to major attractions, allowing for easy walking access to the historic district, River Street, and various shops and restaurants. While the hotel is generally considered a good fit for those prioritizing convenience and staff interaction, families might also find it suitable due to its spacious beds and pet-friendly policy. The friendly staff consistently receives high praise for their helpfulness and welcoming demeanor, contributing significantly to a positive guest experience. However, some aspects of the hotel, particularly the rooms, show signs of age. To enhance your stay, it is advisable to inquire about room locations away from the main street if sensitive to noise, and to research alternative parking options as the hotel's valet service can be costly.

Facilities & Amenities
Guest feedback on the hotel's facilities is varied. The lobby consistently receives praise for its cleanliness and welcoming atmosphere, often noted for a pleasant scent. Many guests appreciate the availability of 24/7 coffee and water, adding a convenient touch to their stay. However, the pool is a point of frequent discussion, with numerous reports of it being unexpectedly closed, appearing murky, or lacking essential amenities like lounge chairs, leading to disappointment for many. Similarly, the ice machines are a recurring issue, often reported as broken or difficult to locate, causing inconvenience. While some guests mention a bar or restaurant on-site, their operational status or offerings receive mixed and limited feedback, with some noting they were closed indefinitely. The hotel is described as an older property, and while efforts are made to maintain it, some facilities reflect its age.

Cleanliness & Room Comfort
The condition and comfort of the rooms elicit mixed but often critical feedback. Many guests report that rooms appear old, dated, and worn, with visible wear and tear such as scuffed walls, torn carpets, and peeling wallpaper, suggesting a need for significant updates. Cleanliness is a frequent concern, with reports of mildew odors, dampness, dirty bathrooms, errant hairs, and stains on various surfaces, including sheets and curtains. While some guests find the beds comfortable and spacious, others describe them as uncomfortably firm or worn. Noise levels are a significant issue, with numerous complaints about loud street traffic, thin walls allowing hallway chatter, and noisy air conditioning units, often disrupting sleep. Bathrooms are frequently cited for issues like old fixtures, chipped enamel, clogged drains, lack of ventilation, and mold, further detracting from the overall comfort and hygiene of the stay.

Dining & Food Quality
Feedback regarding dining options, particularly breakfast, is a prominent theme and largely mixed. Most guests note that breakfast is not included in the room rate and is considered expensive, with many finding the quality disappointing, describing it as basic, cold, or not worth the additional cost. Some reviews mention hard pancakes or a lack of variety. However, some guests do find the breakfast to be good, yummy, and plentiful, with a few praising the staff in the dining area. The on-site restaurant and bar receive limited and varied comments, with some guests noting they were closed or had a small menu, while others enjoyed the atmosphere and specific food items like wings or cheese sticks. There are also mentions of the hotel not offering room service despite it being advertised.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of Savannah's most popular attractions, including the historic district, River Street, City Market, and numerous shops and restaurants. This makes it highly convenient for exploring the city without needing a vehicle. However, parking is a significant and recurring point of contention. The hotel primarily offers valet parking, which is frequently described as very expensive, often costing $40-50 per night, with no self-parking options on-site. Some guests report issues with valet service efficiency or accountability. While the immediate area around the hotel is generally considered safe, some guests express concerns about the surrounding blocks at night, mentioning homeless individuals or noise from nearby streets.

Staff & Service
The staff at the hotel consistently receives overwhelming praise for their friendliness, helpfulness, and welcoming demeanor. Many guests highlight specific individuals who went above and beyond to assist with requests, provide local recommendations, or ensure a pleasant stay. The valet service staff, while sometimes criticized for cost or efficiency issues, are frequently commended for their professionalism and courteousness. However, experiences with check-in can be mixed, with some guests reporting long wait times or rooms not being ready upon arrival. Housekeeping also receives varied feedback; while some rooms are noted as clean, others report issues with service frequency, lack of towels, or cleanliness oversights. Despite some operational challenges, the dedication of many staff members to providing excellent service is a recurring positive theme.

Additional Information
The hotel's pet-friendly policy is noted, though guests should be aware of a significant fee and potential challenges in finding suitable outdoor areas nearby. There are multiple reports of fire alarms sounding unexpectedly, sometimes without clear communication or guidance from staff, causing disruption. The hotel is frequently described as an older property that is in need of updates or undergoing continuous maintenance efforts, which can impact the guest experience. Some guests who are part of the rewards program express disappointment with a lack of recognition or denied benefits like late check-out. Additionally, there are mentions of issues with lost and found procedures, leading to frustration for guests attempting to retrieve forgotten items.