Holiday Inn South Kingstown (newport Area) By Ihg

This hotel is frequently praised for its on-site Italian restaurant, which many guests consider a standout feature, offering exceptional dining experiences. While some aspects of the property show their age, the hotel generally provides a clean and comfortable stay, supported by a highly attentive staff. It is an ideal choice for families visiting the area, business travelers attending meetings, and URI students and their families due to its convenient proximity to the university. Pet owners will also find the hotel accommodating. To enhance your stay, it is advisable to confirm the current status of the outdoor pool, as it is occasionally closed for maintenance, and be aware that breakfast is typically an additional purchase.

Facilities & Amenities
The hotel features a large outdoor pool that is often described as a highlight, being clean, well-maintained, and offering varied depths, making it suitable for different preferences. However, some guests have noted that the pool can be overly chlorinated or occasionally closed for maintenance without prior notice. The lobby and common areas are generally inviting, though some guests find the hallways and the elevator to be dated. The elevator itself is frequently mentioned as being old, small, and inconveniently located far from the lobby. While Wi-Fi is available and generally adequate, some guests have reported connectivity issues. Rooms typically include a mini-fridge, but a microwave is not consistently available in all rooms.

Cleanliness & Room Comfort
Guests often find the rooms to be clean and the beds very comfortable, ensuring a restful night's sleep, with many appreciating the availability of both soft and firm pillows. However, feedback on room condition is mixed; while some rooms are described as spacious and well-maintained, others are noted as dated, with issues such as peeling wallpaper, scratches on walls, and occasional musty smells or damp carpets. The bathrooms are a recurring point of concern, frequently described as small, making it difficult to close the door or move around comfortably. Some guests have experienced issues with low shower pressure, lukewarm water, leaky toilets, or dingy tubs. Noise levels are generally acceptable, though some guests have reported disturbances from noisy AC units, plumbing, or ice machines.

Dining & Food Quality
The on-site Italian restaurant, Locanda, receives overwhelmingly positive reviews, with many guests highlighting its delicious food, high quality, and excellent atmosphere. It is frequently recommended for dinner, often exceeding expectations for a hotel restaurant. Feedback on breakfast is more varied; while some guests praise the breakfast buffet as delicious, plentiful, and hot, others find it overpriced or underwhelming, with limited options or cold items. Many guests are surprised that breakfast is not included with the room rate and must be purchased separately. The hotel also features a bar that is described as top-notch and a pleasant spot for an evening drink.

Location & Accessibility
The hotel boasts a convenient location that is highly advantageous for guests visiting the University of Rhode Island, as well as those exploring coastal attractions like Newport, Narragansett beaches, and the Block Island ferry. It is also well-situated for business travelers with meetings in the surrounding towns. While the hotel offers easy parking and an ample parking lot, many guests report challenges with accessing the main road, citing difficult turns and problematic traffic patterns when entering or exiting the property. Nearby amenities include a Dunkin Donuts, a Subway, and a gas station, providing convenient options for quick bites and necessities.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the welcoming and attentive service provided by the front desk team, often mentioning specific individuals who go above and beyond to assist with requests, directions, and check-in processes. The check-in and check-out procedures are generally described as quick and efficient. While housekeeping is usually effective, some guests have noted instances where rooms were not cleaned daily or required specific requests for fresh towels. Overall, the staff's dedication to providing excellent customer service is a recurring theme, significantly contributing to a positive guest experience.

Additional Information
Many guests note that while the hotel is generally clean and comfortable, the property itself is older and dated, with some areas clearly in need of updates. The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals, with some green space available for pets. A common point of contention for guests is that breakfast is not included in the room rate, requiring an additional purchase, which surprises many who expect complimentary breakfast at similar establishments. The elevator's location, far from the main lobby, can be inconvenient for guests with mobility issues or heavy luggage. Additionally, some guests have reported that the outdoor pool was unexpectedly closed for maintenance during their stay, leading to disappointment.