Holiday Inn St. Louis-fairview Heights By Ihg

The hotel is currently undergoing significant renovations, which is a defining characteristic of the guest experience, impacting various aspects of the stay. While some areas are being updated, many guests note the hotel's generally dated condition and ongoing maintenance needs. Despite these challenges, the friendly and helpful staff consistently receive high praise, contributing positively to guest interactions. The hotel's convenient location near St. Louis and local attractions makes it a suitable choice for business travelers seeking easy access to the area, as well as families and sightseers exploring the city. Guests frequently commend the comfortable beds, ensuring a restful night's sleep. To enhance your stay, it is advisable to inquire about the current renovation status and specific room amenities upon booking, and to manage expectations regarding the hotel's overall condition during this transitional period.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is mixed. The fitness center is described as underwhelming, with reports of broken weights and a lack of heating, making it uncomfortable for use, especially during colder periods. The swimming pool also receives significant criticism, with guests noting it is often not heated, appears damaged and rusty, and can have strong chlorine fumes, making it unpleasant for relaxation. Some guests also reported the pool being unavailable or having a broken door. While Wi-Fi is generally available, some guests experienced spotty connections. The availability of ice machines and vending machines is inconsistent, with several reports of them being broken or completely absent on certain floors, leading to inconvenience for guests seeking basic refreshments.

Cleanliness & Room Comfort
Cleanliness and room comfort present a varied picture for guests. While some rooms are described as immaculate and clean, a significant number of reviews highlight considerable issues. Many guests reported rooms that were not cleaned well, with discoveries such as hair in the shower or bed, stained sheets, carpets, and furniture, and even unemptied trash or left-behind items from previous occupants. The bathrooms frequently receive negative comments regarding mold on shower curtains or in corners, slow drains, leaking pipes, and low water pressure, with some experiencing complete loss of water during showers. Room temperatures are often problematic due to faulty HVAC systems, leading to rooms being either too hot or too cold, and some air conditioning units not working at all. Despite these issues, many guests consistently praise the comfortable beds for a good night's sleep.

Dining & Food Quality
The hotel's dining options receive mixed reviews, with a prominent theme being the lack of a complimentary breakfast. Many guests expressed disappointment that breakfast was not included, and when purchased, it was often described as overpriced or of poor quality, with limited options. Some found the food to be mediocre or even "terrible," citing issues like overcooked items or unappetizing presentation. However, other guests found the breakfast to be good or even excellent, appreciating the available choices. The on-site restaurant and bar are generally seen as convenient additions, with some guests praising the food quality and dining atmosphere. Room service is available, though guests noted a specific hotel policy requiring daily requests for the service.

Location & Accessibility
The hotel's location is consistently highlighted as a major positive, offering convenient access to various points of interest. It is situated within a short driving distance of downtown St. Louis, making it suitable for those attending events or exploring the city. Guests appreciate its proximity to the Metro for public transportation. The hotel is also conveniently located near a variety of restaurants, shopping centers, and a mall, providing ample options for dining and entertainment. Easy freeway access is frequently mentioned, simplifying travel for guests arriving by car. Furthermore, the parking facilities are generally regarded as good and convenient, adding to the overall accessibility of the property.

Staff & Service
The staff and service at the hotel are overwhelmingly praised by guests, standing out as a consistent highlight of their stay. Many reviews commend the friendly staff for their helpfulness, attentiveness, and professionalism. Guests frequently mention the quick check-in process and the staff's willingness to accommodate requests, even in challenging situations. Specific individuals are noted for going above and beyond, providing excellent service and making guests feel welcome. The housekeeping staff is also appreciated for their efforts, though some guests noted inconsistencies in daily room cleaning. Despite various facility issues, the staff's positive attitude and dedication to service significantly contribute to a more pleasant guest experience.

Additional Information
Several important details, not fitting into other categories, frequently emerge from guest reviews. A recurring issue is that room keys often stop working daily, requiring guests to frequently return to the front desk for reactivation, causing considerable inconvenience. The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals, although some noted challenges in finding suitable outdoor areas for pets nearby. There are also consistent reports of a strong smell of marijuana in hallways or even permeating into rooms, which negatively impacts the overall environment for many guests. Additionally, some guests expressed frustration with the hotel's policy regarding room service, which requires a daily request form rather than automatic service, leading to unexpected inconveniences for those anticipating regular cleaning or amenity replenishment.