Holiday Inn St. Petersburg West By Ihg

The hotel is often highlighted for its comfortable beds and the generally attentive staff, creating a welcoming atmosphere for many guests. Its pool area is also a notable amenity, offering a pleasant space for relaxation. While the breakfast receives consistent praise for its quality, some guests have experienced issues with room cleanliness and the overall maintenance of the property. This establishment proves ideal for families attending local events or sports tournaments, as well as business travelers seeking convenience and a functional stay. Sightseers will also find it suitable due to its proximity to various attractions, though the immediate neighborhood can be mixed. To enhance your stay, it is recommended to confirm your room type upon arrival and be aware that the security deposit may take several days or weeks to be returned, so plan accordingly.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest stays. The pool area is frequently praised for being large, well-kept, and a pleasant spot for relaxation, though some guests noted issues with cleanliness, lack of regular maintenance, or large groups occupying the space, sometimes with alcohol. Parking is ample, well-lit, and generally considered safe and convenient for guests, often available at no extra charge. Rooms are equipped with practical amenities such as a mini-refrigerator and microwave, adding to guest convenience for storing food and heating meals. The on-site bar is appreciated for its service and atmosphere, providing a good option for evening unwinding. However, feedback on the AC units is mixed, with some reporting them to be noisy, ineffective, or set to uncomfortable temperatures, impacting overall comfort. A few guests also mentioned issues with non-functional ice machines on certain floors.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. While many guests reported their rooms to be clean and tidy, a significant number expressed concerns about the overall condition and hygiene. Recurring issues included worn carpets, peeling caulk around sinks and showers, rust in tubs, and general signs of poor maintenance. More critically, several reviews mentioned the presence of bed bugs and roaches, causing considerable distress. The AC units were sometimes described as loud or ineffective, contributing to a humid or uncomfortable atmosphere. Despite these issues, the beds consistently received high praise for being exceptionally comfortable, ensuring a restful night's sleep for many. However, problems with toilet functionality, low shower pressure, and insufficient or dirty towels were also reported. Noise levels from hallways or outside were occasionally an issue for some guests.

Dining & Food Quality
The hotel's dining options, particularly breakfast, receive considerable attention from guests. Most reviews highlight the food quality as very good, delicious, and freshly prepared. The breakfast is typically cooked-to-order rather than a buffet, a style that some guests appreciated for its freshness, while others preferred a buffet setup. Popular items included eggs, sausage, and omelets, though some noted a limited breakfast variety, especially regarding fruit. Service at breakfast was generally praised for being friendly and attentive, despite occasional reports of slow service due to staffing. The on-site restaurant and bar also garnered positive comments for their food and atmosphere, though some found the overall menu to be somewhat limited. It is important to note that breakfast is not always included in the room rate and may incur an additional charge, which surprised some guests.

Location & Accessibility
The hotel's location is a frequent topic of discussion, drawing mixed opinions from guests. Many found it to be a central location with convenient access to downtown areas, the pier, and various attractions like Tropicana Field and Jannus Live, often within a short drive or Uber ride. It is also noted for its proximity to shopping and a variety of nearby restaurants, including fast-food options and supermarkets. However, a significant number of guests described the immediate neighborhood as "weird," "rough," or "seedy," with concerns about safety and the presence of homeless individuals. Despite these concerns, the parking facilities are consistently praised for being ample, well-lit, and secure. While the hotel is well-situated for driving to key destinations, the walkability of the immediate surroundings is often questioned.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness, helpfulness, and attentive service. Many guests highlighted positive interactions with various team members, describing them as kind, understanding, and eager to assist with requests. The check-in process was often described as quick and seamless for many. However, there were notable instances of negative experiences, particularly concerning certain individuals at the front desk who were perceived as rude, unprofessional, or unaccommodating, sometimes leading to significant frustration regarding room assignments or deposit issues. Housekeeping service also received mixed reviews; while some appreciated daily cleaning and fresh linens, others reported rooms not being serviced, dirty towels, or even staff attempting to enter rooms while occupied. Despite these inconsistencies, the overall sentiment towards the majority of the staff remains positive.

Additional Information
Several important details emerged from guest reviews that do not fit into other categories. A recurring concern is the hotel's deposit policy, with guests frequently reporting that the $150 deposit takes an unusually long time, sometimes weeks or even a month, to be returned after check-out. The property itself is often described as an older hotel that is in need of renovations or better maintenance, with some areas showing signs of wear and tear or storm damage. Guests who are IHG Rewards members occasionally reported issues with their status not being recognized or benefits not being honored. Furthermore, some guests experienced significant disruptions due to hurricane impact, including water damage and power outages, though staff were generally commended for their efforts during these challenging times.