Holiday Inn & Suites Arden - Asheville Airport By Ihg

This hotel is widely praised for its exceptional cleanliness and modern, fresh interior, offering a comfortable and quiet retreat for guests. Its signature feature is its convenient proximity to the airport, complemented by a reliable shuttle service, making it an ideal choice for business travelers and those seeking a seamless stopover experience. Families and couples also find the spacious rooms and amenities appealing for a relaxing stay. Guests consistently highlight the comfortable accommodations and the generally friendly and professional staff. To ensure a smooth experience, it is advisable to confirm the operational status of specific amenities like the pool and hot tub, and to verify shuttle service times, especially for very early morning flights.

Facilities & Amenities
The hotel offers a range of facilities designed for guest comfort and convenience. Many guests enjoy the indoor pool and jacuzzi, though some have noted that the pool water can be quite cold, and the hot tub is occasionally out of service. A well-equipped fitness center is available for those wishing to maintain their workout routine. The property also features an on-site restaurant and bar, along with a small convenience area for snacks and drinks. While the hotel generally provides free Wi-Fi, some guests experienced connectivity issues during peak times. Elevator functionality has been a point of concern for some, with reports of one of the two elevators being out of service, leading to longer wait times.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its very clean and spacious rooms, often described as modern and well-appointed. The beds are frequently highlighted as exceptionally comfortable, ensuring a restful night's sleep, and many appreciate the large bathrooms with good water pressure. Some rooms offer balconies with pleasant views. However, a few guests have reported issues such as noise from external sources like HVAC units or internal sources like water pipes and elevators. Isolated incidents of specific room cleanliness issues, including chip crumbs, food stains, a bad smell, or even ants, have been mentioned, though these appear to be exceptions to the generally high standards.

Dining & Food Quality
The hotel features an on-site restaurant and bar that receives mixed feedback. While many guests appreciate the convenience and extended hours of the restaurant, some find the food quality to be bland or the menu limited. The breakfast service is not complimentary and is often described as expensive; feedback on its quality ranges from "delicious" and "custom-made" to "mediocre" with slow service and limited options. Some guests have noted staffing challenges in the dining area, particularly during busy periods, which can impact service speed. Despite these varied experiences, the availability of on-site dining is generally seen as a valuable amenity.

Location & Accessibility
The hotel's central location is a significant advantage, particularly its convenient proximity to the airport with a provided shuttle service. Guests find it easy to access major highways, making it a great base for exploring the surrounding area, including restaurants, shopping, and local attractions like breweries and the Biltmore Village. While the hotel offers ample parking, some guests have noted that the parking lot can be narrow or challenging to navigate with larger vehicles. The shuttle service is highly valued for airport transfers, though some guests have experienced delays or found it unavailable for very early morning flights.

Staff & Service
The staff at this hotel generally receives high praise for their friendliness, professionalism, and helpfulness. Many guests highlight the cheerful customer service at check-in and the staff's responsiveness to requests, contributing to a positive overall experience. Specific mentions include attentive service from housekeeping and efficient shuttle drivers. However, some guests have reported less positive interactions, including instances of unhelpful or impatient staff, particularly during busy periods or when dealing with complex issues like credit card forms or room mix-ups. Despite these isolated concerns, the majority of reviews emphasize the staff's dedication to providing excellent service.

Additional Information
Guests should be aware of certain operational aspects and policies that have impacted stays. Some visitors have encountered issues with incidental charges or unexpected fees upon check-in, which were not clearly communicated beforehand. There have been instances where the hotel's military discount policy was not honored for immediate family members, leading to frustration. During unforeseen events like power outages, some guests reported being charged full price for basic necessities and experiencing difficulties re-entering their rooms. Furthermore, some guests have noted challenges with daily housekeeping services, requiring them to request fresh towels or other amenities rather than receiving automatic service.