Holiday Inn & Suites Calgary Airport North By Ihg

This hotel is a popular choice for its exceptional convenience, primarily due to its close proximity to the Calgary International Airport and reliable shuttle service. Guests consistently highlight the clean rooms, comfortable beds, and the generally friendly staff as key strengths. The hotel's pool area, complete with a waterslide, is a significant draw, making it an excellent fit for families and airport travelers needing a comfortable stopover. Business travelers also find the location and amenities suitable for their needs. To enhance your stay, it is advisable to confirm shuttle availability, especially for early morning flights, and be aware that breakfast is typically an additional cost. Some guests recommend requesting a room away from the adjacent car dealership to minimize potential noise.

Facilities & Amenities
The hotel offers a range of facilities that contribute to a comfortable stay. The pool area, featuring a waterslide and a hot tub, is particularly popular with families, though some guests have noted occasional issues with the hot tub's temperature or cleanliness, and frequent shortages of towels in the pool area. A complimentary shuttle service to and from the airport is a major convenience, although a few guests experienced coordination issues or breakdowns. Parking is available on-site, but it can become quite limited or full during peak times. For longer stays, guest laundry facilities are provided, though with a limited number of machines. Some guests found the vending machines to have inaccurate pricing, and noted that while remotes had streaming buttons, the smart TVs in rooms did not support streaming services.

Cleanliness & Room Comfort
Guests generally commend the hotel's cleanliness, describing rooms as spotless and well-maintained. The comfortable beds and quality pillows are frequently praised, ensuring a restful night's sleep. Many rooms are noted for being spacious, with suite options available for larger groups. While the hotel generally offers good soundproofing, some guests reported disturbances from external car dealership noise, internal parties, or elevator sounds. Bathroom conditions received mixed feedback; while some found them clean and well-stocked with Dove products, others reported issues such as poor shower pressure, drains not functioning, or a complete lack of a shower curtain. There were also recurring complaints about insufficient or stained towels in the rooms. Minor maintenance issues like collapsing ironing boards or non-functional coffee makers were occasionally mentioned, and some guests found the carpet to be dusty or stained.

Dining & Food Quality
The hotel features an on-site restaurant and bar, offering convenient dining options. Breakfast is a recurring topic, with many guests expressing surprise that it is not included in the room rate, often costing extra. The buffet breakfast receives mixed reviews; while some found it plentiful with good variety, others described it as disappointing, overpriced, or lacking in character, with issues like dry eggs or over-spiced potatoes. However, the food quality for dinner, particularly the burgers and fries, is frequently praised for being delicious and served in generous portions. The restaurant hours were a point of concern for some, as the kitchen tends to close early and is not open for lunch. A notable benefit for families is that kids eat free at breakfast.

Location & Accessibility
The hotel's central location is a significant advantage, particularly for its close proximity to the airport, making it an ideal choice for travelers with early flights or layovers. Guests appreciate the quick and easy access to the airport, often within a five-minute drive. While the hotel is well-situated for airport access, it is noted as being further from downtown attractions and lacking convenient public transportation options for exploring the city center. The availability of parking is a key feature, though guests frequently report that the lot can become full, especially during busy periods. The surrounding area is described as industrial, with a car dealership nearby, which can contribute to external noise for some rooms.

Staff & Service
The hotel's staff consistently receives high praise for being friendly, helpful, and welcoming, contributing positively to the overall guest experience. Many reviews highlight the efficiency of the check-in process and the accommodating nature of the front desk team. The shuttle drivers are frequently commended for their professionalism and helpfulness. While housekeeping is generally seen as doing a good job maintaining cleanliness, there are occasional reports of inconsistencies in service, such as not replenishing towels adequately. Some guests experienced less positive interactions, citing instances of unresponsiveness, perceived lack of authority in resolving issues, or unhelpful responses to specific requests. Despite these isolated incidents, the overall sentiment points to a dedicated and attentive service team.

Additional Information
Guests should be aware of potential car dealership noise from the adjacent property, which can be a disturbance for some rooms, particularly at night. There have been instances where guests' IHG member status was not recognized upon check-in, leading to missed benefits. Some reviews also highlight booking discrepancies, such as unexpected charges for "no-shows" or shuttle services being fully booked despite prior reservations. While the hotel provides toiletries like liquid soap and shampoo, some guests noted a lack of complimentary water bottles or insufficient supplies of basic amenities. There were also reports of party noise from events held on the main floor, which could be heard on higher floors, impacting the quiet enjoyment of the stay.