Holiday Inn & Suites Edmonton Arpt - Conference Ctr By Ihg

The hotel stands out as a highly convenient airport hotel, renowned for its exceptional shuttle service and a consistently praised staff. Guests frequently commend its overall cleanliness, the friendly staff, comfortable beds, and its convenient location near the airport. It is an ideal choice for airport travelers seeking a seamless transition before or after flights, business travelers needing easy access to the airport and meeting facilities, and families who appreciate the spacious rooms and on-site amenities like the pool. Couples can also enjoy a comfortable stay, especially in rooms with special features like jacuzzi suites. To ensure a more peaceful experience, guests are advised to request a room away from the train tracks, and it's always wise to confirm breakfast inclusions as it is often not complimentary.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed to enhance guest comfort and convenience. It features a clean pool and a hot tub, providing opportunities for relaxation, though some guests have noted that the hot tub jets can be weak or the water not consistently hot. A well-equipped fitness center is available for guests to maintain their workout routines. Free Wi-Fi is provided throughout the property, ensuring guests can stay connected, although a few reviews mentioned occasional slowness. The lobby area is described as lovely and inviting, creating a pleasant first impression. For quick needs, ice machines and vending machines are conveniently located. Additionally, the hotel includes boardrooms suitable for business meetings or group gatherings, and rooms are equipped with large TVs for entertainment.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, describing rooms as sparkling and well-maintained. The beds are frequently praised for being very comfortable, ensuring a restful sleep, though a few found them too soft or lumpy. Rooms are generally spacious, with some offering a fireplace or a jacuzzi for added comfort. However, noise from the adjacent train tracks is a recurring issue, with horns blaring throughout the night; the hotel thoughtfully provides earplugs to help mitigate this. Bathrooms receive mixed feedback; some are modern with large glass showers, while others are noted as small, outdated, or having issues like rusty fixtures, no fans, or creaky doors. Some guests also reported initial issues with strong chemical smells or rooms being too hot upon arrival.

Dining & Food Quality
The on-site restaurant, Eclipse, and bar are popular among guests, offering generally good food quality. Specific dishes like the Club Sandwich and egg benny receive high praise. While the restaurant provides delicious meals, some guests noted it could be understaffed during busy periods, though the staff are still commended for their efforts. Breakfast is often not included in the room rate and can be perceived as expensive, with some guests finding the quality satisfactory but not exceptional, and a few expressing disappointment with the use of plastic and paper cutlery. The bar typically opens in the late afternoon, which some guests found inconvenient for earlier drinks.

Location & Accessibility
The hotel's most significant advantage is its extremely close proximity to the airport, making it an ideal choice for early morning flights or layovers. A complimentary airport shuttle service is available and generally appreciated for its convenience, though some guests reported delays, confusion regarding the shuttle company, or isolated incidents of rude drivers. Ample parking is provided, including options for long-term stays and plug-ins for colder weather, though there can be confusion about associated costs. A notable drawback is the hotel's location directly beside active train tracks, resulting in frequent and loud train horns, particularly at night, which can disturb sleep despite the hotel's efforts to provide earplugs.

Staff & Service
The staff consistently receives overwhelmingly positive feedback, frequently described as exceptionally friendly and helpful. Many guests highlight their accommodating nature, praising their willingness to go "above and beyond" to assist with requests such as early check-in or room changes. The check-in process is often noted as quick and efficient. Housekeeping is also commended for maintaining the hotel's high standards of cleanliness. While the vast majority of interactions are positive, a few isolated instances of less satisfactory customer service were reported, particularly concerning shuttle drivers or specific issues that lacked follow-up from management, such as complaints about room conditions or noise disturbances.

Additional Information
This hotel includes several thoughtful details that enhance the guest experience. To address the potential disturbance from the nearby train tracks, the hotel proactively provides earplugs in rooms, a gesture much appreciated by light sleepers seeking uninterrupted rest. Guests consistently praise the quality of the soap and shampoo offered in the bathrooms, highlighting a commitment to guest comfort even in small amenities. For immediate needs, a convenient mini-store is located in the lobby, offering quick access to snacks, beverages, and essential items without needing to leave the premises. While generally functional, some guests have noted that the Wi-Fi speed can be inconsistent, which might be a consideration for those requiring high-bandwidth connectivity. The hotel also features well-appointed boardrooms, making it a practical choice for those traveling for business or organizing small group events, adding to its versatility.