Holiday Inn & Suites Rayong City Centre By Ihg

This hotel stands out as the tallest building in its city, offering a signature experience with its rooftop pool, bar, and restaurant that provide stunning panoramic views. It is ideally suited for business travelers seeking convenience and excellent facilities, families looking for spacious accommodations and engaging activities, and couples desiring a romantic setting with picturesque vistas. Guests consistently praise the hotel's exceptional staff, comfortable and clean rooms, and diverse dining options. To enhance your stay, consider requesting a room on a higher floor for the best views, though be mindful that sea-view rooms may face a busy street. The hotel's direct connection to a large shopping mall offers unparalleled convenience for dining and entertainment.

Facilities & Amenities
The hotel offers a range of well-regarded facilities designed for guest comfort and enjoyment. The rooftop pool on the 29th floor is a highlight, providing impressive city and sea views, though some guests noted the water can be cold and there are limited loungers. A well-equipped fitness center is available, with some reviews mentioning 24-hour access and sea views from the 28th floor, despite isolated reports of minor maintenance issues like water leaks. Guests staying in suites benefit from exclusive access to the Executive Club Lounge, which provides complimentary snacks, drinks, and a happy hour with alcoholic beverages. A welcoming lobby coffee bar also serves fresh coffee, pastries, and afternoon tea, creating a relaxed atmosphere for guests.

Cleanliness & Room Comfort
Guests consistently commend the hotel's commitment to cleanliness and the overall comfort of its rooms. Rooms are widely described as clean, spacious, and modern, featuring contemporary design and ample amenities. Many appreciate the comfortable beds and quality pillows, ensuring a restful sleep. Suites often include separate living areas, offering more space, and some rooms boast impressive sea views or mountain vistas. While the majority of guests experience quiet stays, some report street noise in sea-view rooms due to the hotel's central location on a busy road, and a few isolated instances of elevator noise in specific rooms. Minor issues like rusty lamps or non-automatic kettles were noted by a small number of guests.

Dining & Food Quality
The hotel's dining options receive high praise, particularly the breakfast buffet, which is consistently highlighted as a standout feature. Guests describe it as varied, extensive, and delicious, offering a wide array of international and local dishes, including popular items like congee and eggs Benedict. The rooftop restaurant, Elementi, is celebrated for its appealing atmosphere, breathtaking views, and high-quality Western cuisine, making it a popular choice for dinner. Additionally, the lobby bar and cafe provide a pleasant setting for coffee, pastries, and afternoon tea. While overall feedback is overwhelmingly positive, a few guests experienced minor issues with specific dishes or service at the rooftop venue.

Location & Accessibility
The hotel boasts a highly advantageous central location within the city, making it exceptionally convenient for guests. Its direct adjacency to a large shopping mall provides immediate access to a wide variety of dining, shopping, and entertainment options, which many guests find incredibly useful. While the hotel is situated in the city center, it is approximately a 10-minute drive to the beach, meaning it is not within walking distance of coastal areas. For guests traveling by car, parking is available, though some reviews indicate that the entrance and internal ramps can be narrow, steep, and challenging to navigate, requiring careful maneuvering.

Staff & Service
The hotel's staff and service consistently receive glowing reviews, with guests frequently describing them as friendly, helpful, attentive, and welcoming. Many appreciate the staff's professionalism and their genuine smiles, which contribute significantly to a positive guest experience. The check-in process is generally reported as quick and smooth, though a few guests experienced minor delays or issues with room readiness upon arrival. Housekeeping is praised for maintaining high standards of cleanliness. The executive lounge staff are particularly highlighted for their excellent and personalized service. While the vast majority of feedback is positive, a small number of guests noted isolated instances of front desk staff lacking detailed information or a less efficient check-out process.

Additional Information
Guests staying in suite accommodations are granted exclusive access to the Executive Club Lounge, which offers a range of complimentary benefits including snacks, beverages throughout the day, and a popular happy hour featuring alcoholic drinks. The hotel is recognized for its participation in the IHG Rewards program, with loyal members often appreciating the perks and upgrades received. For families, the hotel provides kids' activities that help keep younger guests entertained, contributing to a more relaxing stay for parents. The hotel's overall commitment to guest satisfaction and its professional approach are frequently mentioned, making it a reliable choice for various types of travelers.