Holiday Inn - The Niu, Mesh Stuttgart Messe By Ihg

The hotel is widely recognized for its modern design and cleanliness, offering a comfortable and contemporary stay. Its signature feature is its highly praised breakfast buffet, which consistently receives positive feedback for its variety and quality. The hotel is particularly well-suited for business travelers attending events at the Messe, short-stay guests needing convenient airport access, and musical visitors due to its excellent public transport links. Guests appreciate the overall well-maintained appearance and functional amenities. To enhance your stay, consider utilizing the efficient U-Bahn connections for easy city access, and be mindful of parking costs, as street parking can be limited.

Facilities & Amenities
Guests frequently highlight the hotel's sauna as a well-maintained and appreciated amenity, offering a relaxing option for unwinding. The lobby area is described as modern and spacious, providing a pleasant environment for socializing. While Wi-Fi is available, some guests have noted concerns regarding its security. Rooms are equipped with a safe and some even include a games set, adding a thoughtful touch. However, a common point of feedback is the absence of certain in-room conveniences such as a kettle or a refrigerator, which many guests would find beneficial for longer stays.

Cleanliness & Room Comfort
Rooms are generally described as modern and clean, contributing to a pleasant stay for most guests. However, some reviews indicate inconsistencies in housekeeping, with occasional reports of missed cleaning or specific items not being thoroughly addressed. The beds receive mixed feedback, with some finding them comfortable while others note issues with softness, firmness, or being two single beds pushed together. A frequent complaint pertains to the shower design, where small screens often lead to the bathroom floor becoming significantly wet. Many guests also mention the lack of adequate storage space, a proper desk, or a coffee maker with capsules in the rooms. While external noise is well-mitigated by good soundproofing, internal noise levels from other rooms or common areas can sometimes be noticeable.

Dining & Food Quality
The breakfast is consistently lauded as a major highlight, with guests praising its rich variety and high quality. Options include fresh juices, a good coffee selection, and diverse food choices like hummus and garden cress. However, the bar receives mixed to negative feedback; many guests report it being understaffed, leading to long waits and unprofessional service, with a limited selection of drinks. The hotel does not offer a full-service restaurant for dinner, with only frozen pizza available, which is a common point of disappointment for guests seeking more substantial evening meal options on-site.

Location & Accessibility
The hotel's central location is highly advantageous for guests needing access to the Messe (trade fair grounds) and the airport, both easily reachable within minutes via the excellent U-Bahn connections. While situated in an industrial area, which means limited dining options directly nearby, the public transport system provides convenient access to the city center. Parking is a significant and frequently discussed topic; the hotel's charges are often perceived as expensive, though some guests successfully find free street parking in the vicinity, which is a more economical alternative.

Staff & Service
Feedback on staff performance is varied. Many guests commend the team for their friendliness and helpfulness, particularly during check-in and breakfast service. However, a notable number of reviews describe some staff members as unprofessional, overwhelmed, or having limited English proficiency, which can lead to slow and chaotic check-in processes, unaddressed complaints, and poor bar service. Housekeeping quality is also inconsistent, with some guests reporting issues like uncleaned rooms or missing amenities. Overall, while many positive interactions are reported, the service experience can be unpredictable.

Additional Information
A recurring theme in guest feedback is the hotel's use as refugee accommodation, which some guests found disruptive due to noise from children, particularly in the evenings. There are also reports of frequent fire alarms, sometimes false, causing inconvenience and requiring guests to evacuate. Guests should be aware that certain amenities, such as complimentary water bottles or coffee capsules, may not always be provided in the rooms as expected. Some reviews also highlight frustrations with the hotel's cancellation policies, particularly in unforeseen circumstances like medical emergencies.