Holiday Inn - The Niu, Star Sindelfingen By Ihg

This modern and stylish hotel is often chosen for its contemporary design and functional rooms, making it a suitable option for business travelers and those seeking a convenient stopover during their journeys. Guests frequently highlight the hotel's cleanliness and the generally comfortable accommodations. While many appreciate the well-regarded breakfast, some recurring concerns include the availability and cost of parking, as well as issues with in-room amenities. To ensure a smoother stay, it is advisable to confirm the functionality of the air conditioning, especially during warmer periods, and to plan parking arrangements in advance, as spaces can be limited and the garage challenging to navigate.

Facilities & Amenities
The hotel features a modern lobby and a bar area where guests can relax, though some have noted that the bar service can be inconsistent or understaffed, leading to delays. While there is no dedicated fitness center mentioned, the hotel provides free Wi-Fi that is generally reliable and fast, supporting both work and entertainment needs. Guests appreciate the overall new and well-maintained appearance of the property. Some reviews mention the availability of ice machines and vending machines, adding to guest convenience. However, a common point of feedback is the absence of certain in-room amenities like a kettle or refrigerator in standard rooms, which some guests found inconvenient.

Cleanliness & Room Comfort
Rooms are consistently described as clean and modernly furnished, with many guests praising the comfortable beds and high-quality linens that contribute to a restful sleep. The bathrooms are generally well-maintained and spacious, often featuring large showers. However, a significant number of guests reported issues with the air conditioning not functioning effectively, leading to uncomfortably warm rooms, particularly during hot weather. This often necessitated sleeping with windows open, which could introduce street noise from the main road. Some rooms also lack essential furniture such as a desk or a proper wardrobe, offering only a small wall-mounted board or a simple clothes rail, which was inconvenient for business travelers or longer stays.

Dining & Food Quality
The breakfast buffet receives widespread praise for its variety and quality, with many guests considering it a good value. Options typically include a range of hot and cold items, fresh bread, and sometimes specific treats like pancakes. Guests appreciate that the buffet is regularly replenished, ensuring a good selection even during busy periods. While the hotel offers a bar for drinks, there is no full-service restaurant for lunch or dinner, with only snacks or instant pizza available. This means guests need to seek dining options outside the hotel for other meals.

Location & Accessibility
The hotel boasts a convenient location for travelers, particularly due to its proximity to major roads and the Mercedes-Benz factory, making it ideal for business trips or as a stopover point. It is also within walking distance of a large supermarket (Kaufland), which guests find very practical for purchasing essentials. Public transportation options are available nearby, though some guests note that reaching the city center or other attractions might require a short drive or taxi. Parking is a frequently discussed topic; while the hotel offers an underground garage and some outdoor spaces, these are often limited, can be expensive, and the garage entrance and exit are described as very narrow and challenging to navigate, especially for larger vehicles.

Staff & Service
Feedback on the staff and service is mixed, with some guests commending the friendly and helpful reception team, highlighting their attentiveness during check-in and their willingness to assist with requests. Specific mentions include efficient check-in processes and proactive problem-solving. However, other guests reported experiences with overwhelmed or unaccommodating staff, particularly during peak times, leading to long waiting times at the reception. Some found the service to be less professional than expected, with instances of unresponsiveness or a perceived lack of enthusiasm. Housekeeping is generally noted for maintaining clean rooms, though some minor oversights were occasionally reported.

Additional Information
Guests should be aware that the hotel has a policy where opting out of daily room cleaning can earn a free drink voucher, a feature appreciated by many for its flexibility and environmental consideration. The hotel's design is often described as unique and stylish, with themed elements in the rooms. While the hotel is generally quiet, some guests noted that noise from the courtyard or other guests could be an issue if windows are open. There were also reports of issues with room keys needing frequent reprogramming. The hotel's management has been noted by some guests as being less accessible or responsive to complaints, leaving front-line staff to handle difficult situations.