Holiday Inn Uruapan By Ihg

The hotel is widely regarded as a reliable choice for travelers, particularly noted for its consistent cleanliness and the exceptional comfort of its beds, ensuring a restful stay. Its strategic location near a major shopping center is a significant advantage, offering convenience for guests seeking shopping and dining options. This makes the hotel an excellent fit for business travelers who appreciate its quiet environment and functional amenities, as well as families who benefit from the on-site pool and convenient restaurant access. Couples can also find a pleasant and relaxing environment for a getaway. While most guests praise the attentive service, some note mixed experiences with staff warmth. To enhance your stay, it is advisable to request a room away from the elevators or street to minimize potential noise, and be aware that the hotel is undergoing some renovations which might cause minor inconveniences. Clarifying the availability of in-room amenities like water bottles upon arrival could also be beneficial.

Facilities & Amenities
The hotel offers several key facilities that enhance guest stays, most notably a pool which is a significant draw, especially for families. While generally appreciated for its size and proximity to the restaurant, some guests reported the water was not consistently heated as advertised, and there were instances of insufficient pool furniture or the pool being rented out for private events, limiting guest access. A gym is available for those wishing to maintain their fitness routine. However, guests frequently noted issues with the elevators, often finding only one to be operational, leading to long waits and inconvenience. The Wi-Fi generally receives positive feedback for its reliability, though a few guests experienced connectivity issues. The business center is described as inadequate or practically non-existent, which can be a drawback for those traveling for work. Some guests also mentioned the scarcity of basic amenities like ice machines or vending machines.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms as impeccable and well-maintained. The beds are frequently highlighted for their exceptional comfort, often complemented by fresh and cool sheets and comfortable pillows, ensuring a restful night's sleep. However, several guests reported significant noise issues, particularly from adjacent rooms due to thin walls, as well as from the street and elevators, which could disrupt sleep. While the room size is generally considered adequate, some found it to be on the smaller side. Bathrooms are typically clean, though a few guests noted minor issues like mold around the sink or shower walls, and a lack of amenities such as hand towels or a proper setup for toiletries. In-room amenities like the coffee maker are appreciated, but the provision of water bottles is often described as scarce or of an unknown brand. Isolated reports of bug bites were mentioned, though these appear to be rare occurrences.

Dining & Food Quality
The hotel's dining options receive mixed but generally positive feedback. The buffet breakfast is frequently praised for its variety, being described as great, healthy, and delicious, offering a good start to the day. However, some guests found the selection to be limited or noted that the juice provided was artificial. The on-site restaurant serves food that many guests found to be delicious and of good quality, making it a convenient option. Conversely, a notable number of reviews mentioned that the restaurant food was not consistently good, sometimes being expensive, and service could be slow or delivered with a poor attitude from staff. The bar area is also available for guests. While the coffee is generally well-received, one guest specifically mentioned dissatisfaction with the traditional "café de olla."

Location & Accessibility
The hotel boasts a highly advantageous location, frequently described as central and convenient for various activities. Its proximity to a major shopping center and other amenities like movie theaters and coffee shops is a significant benefit, making it easy for guests to access entertainment and necessities. While some guests found the hotel's location to be ideal for their needs and events, others noted that it is somewhat far from downtown, requiring a taxi to reach the city center. The surrounding area can experience heavy traffic, and some guests perceived a sense of insecurity. Parking is available, including a covered area, but guests often found the space to be limited and inconvenient. While valet service is offered and generally efficient, some guests reported negative interactions with the valet staff, including a lack of assistance with luggage or an unwillingness to park vehicles.

Staff & Service
Feedback on the hotel's staff and service is notably mixed, though many guests highlight positive experiences. Numerous reviews commend the staff's helpfulness, attentiveness, and friendliness, particularly at reception and with housekeeping, which is consistently praised for its excellent work. The check-in and check-out processes are generally described as quick and efficient. However, a significant number of guests reported encountering staff who appeared unfriendly, miserable, or displayed a lack of warmth, especially within the restaurant and at the front desk. Some guests experienced slow service in the restaurant and noted a general lack of engagement from certain team members. Issues with towel or amenity requests being slow or unfulfilled were also mentioned. Despite these inconsistencies, many guests felt that the staff genuinely aimed to provide a good experience, with the valet service often receiving specific praise for its efficiency.

Additional Information
Guests should be aware that the hotel is frequently undergoing renovations or construction, particularly in the lobby and restaurant areas. While these efforts aim to improve the property, they can lead to inconveniences such as noise, limited common areas, or temporary closures, and guests are not always notified in advance. Another recurring issue is with key cards, which often stop working, requiring frequent trips to the front desk for reactivation. The hotel has a strict policy against bringing outside food or drinks into common areas, which some guests found inflexible, especially when the restaurant was under renovation. There were isolated reports of bug bites during stays, though the specific type of insect varied. While some guests found the hotel to offer good value for its price, others felt it was overpriced, especially during peak seasons, and some believed it did not meet expected brand standards. The hotel also offers a rewards program, which loyal members appreciate for its benefits.