Hotel Holiday Inn West Yellowstone (West Yellowstone, USA)

Guests rave about the hotel's location, which is just a few blocks from the West Entrance to Yellowstone National Park. It is also well within walking distance of the shops and restaurants, yet set just far enough back from this touristy area to be quiet at night.

The front desk and wait staff have received many rave reviews for their personable and professional customer service, commenting often on their smiling faces and willingness to "go the extra mile" to ensure each guest has a comfortable, memorable stay. The housekeeping team also receives kudos for their professional services, as most guests find their rooms clean and well maintained.

While the free parking and Wi-Fi are well appreciated, guests are particularly enthusiastic to report that the guest laundry machines are complimentary, and that the coffee in the lobby, also free, is very good.

Guests in ground floor rooms note that they can hear their upstairs neighbors footsteps, while others are disturbed by noise from the hallway, including normal-volume conversation and doors closing. A few more are woken up by the air-conditioning "clicking" on and off throughout the night.

Several guests were disappointed that the standard rates do not include a buffet breakfast. Though it is possible to pay extra for this service, some guests were disappointed in the variety and quality of items on offer, while others were taken aback by the prices on the dinner menu.

Though many guests find the rooms clean and comfortable, the general opinion is that the decor is fairly dated and worn in places. Some guests have commented that the beds have seen their best-before dates.